Joy Onosakponome

• Client Support Service: Successfully handled over 150 inquiries weekly through Inbound and Outbound calls, email, and direct interactions, maintaining a 95% customer satisfaction rate.
• Time Management: Managed orders and returns with a 98% accuracy rate, ensuring prompt processing and delivery, and minimized wait time.
• High Resolution Rate: Resolved customer issues with empathy and diplomacy, achieving a 95% resolution rate on first contact.
• Collaboration: Collaborated with internal teams to implement a new service process, reducing response time by 20%.
• Relationship building: Proven ability to build trust and rapport with customers, resulting in a 15% increase in repeat business.
• Computer Savvy: Proficient in Microsoft Office Suite and recognized as a strong communicator, quick learner, and detail-oriented professional.
• Product Information: Assisted clients in selecting suitable products tailored to their needs and provided Product Information accurately.
• Continuous Learning and Development: Stayed updated on industry trends and regulatory changes.

• Product Promotion: Promoted pharmaceutical products to over 30 healthcare professionals weekly through presentations and demonstrations.
• Relationship Building: Developed and maintained relationships with healthcare professionals, to increase product awareness and sales.
• Sales Target Achievement: Analyzed market trends, competitor activities, and customer feedback to identify sales opportunities and developed effective sales strategies which enabled me exceed my annual sales target by 25%.
• Product Knowledge: Acquired in-depth knowledge of products which boosted my persuasive abilities to drive sales.
• Customer Support: Provided ongoing support to healthcare professionals by addressing inquiries, resolving issues, and providing product-related information and resources.
• Reporting: Maintained accurate records of sales activities, customer interactions, and market feedback to track my performances.

Communication Skills: I utilized my communication skills to clarify medical procedures and insurance details for patients daily via phone, email or in-person. I severally helped some non-English speaking patients understand their treatment plan by coordinating with interpreters, thereby reducing their anxiety and enhancing their understanding.

Appointment Scheduling: Scheduled appointments for patients using the electronic health records system.
Attention to Detail: Reduced appointment errors by 10% through meticulous information recording.
Team Collaboration: Coordinated with healthcare providers and insurance companies to streamline patient care.
Emotional Intelligence: Provided compassionate support to patients receiving challenging diagnoses.
Adaptability: Quickly adapted to new insurance guidelines, ensuring seamless patient transitions.
Multitasking Ability: Improved call resolution time over 10% while managing multiple tasks.