JOY OKOYE
Winnipeg,MB
Summary
Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LOGISTICS AND SUPPLY CHAIN ANALYST
FLUTTERWAVE TECHNOLOGY LIMITED
05.2021 - 03.2023
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented best practices and process improvements to boost supply chain performance.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Devised strategies to streamline supply chain operations and reduce expenditures.
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
CUSTOMER SERVICE SPECIALIST
ALPHAGRAM WEST AFRICA LIMITED (LUCKYBET)
12.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolved concerns.
- Provided primary customer support to internal and external customers.
- Provided onboarding guidance to other customer support representatives to meet goals.
- Responded to customer requests for products, services, and company information.
- Managed over 150 customer complaints per day via phone calls and correspondence (e-mail, letters, packages etc.)
- Recorded and updated account information for creation of new accounts and maintained customer records respectively.
INTERN
AFRICAN REGIONAL AQUACULTURE CENTRE (ARAC)
03.2018 - 09.2018
- Analyzed problems and worked with teams to develop solutions.
- Planned and supervised shipments from production to end-users by scheduling daily and weekly routes.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Performed regular maintenance to keep farm equipment in safe working order.
VOLUNTEER
NIGER DELTA ENVIRONMENTAL PROTECTION PROGRAM
04.2017 - 08.2017
Education
BACHELORS -
UNIVERSITY OF PORT HARCOURT
Rivers, NGSkills
- Proficiency in Microsoft Tools
- Team Goals
- Creative Solutions
- Data Analysis
- Verbal and Written Communication
- Critical and Analytical Thinking
- Supply Chain Planning
- Effective Working Relationships
- Import and Export Operations
- Effective Customer Communication
Certification
Project Planning and Management
HOBBIES
- Networking
- Swimming
- Cycling
- Researching
Timeline
LOGISTICS AND SUPPLY CHAIN ANALYST
FLUTTERWAVE TECHNOLOGY LIMITED
05.2021 - 03.2023
CUSTOMER SERVICE SPECIALIST
ALPHAGRAM WEST AFRICA LIMITED (LUCKYBET)
12.2019 - 04.2021
INTERN
AFRICAN REGIONAL AQUACULTURE CENTRE (ARAC)
03.2018 - 09.2018
VOLUNTEER
NIGER DELTA ENVIRONMENTAL PROTECTION PROGRAM
04.2017 - 08.2017
BACHELORS -
UNIVERSITY OF PORT HARCOURT
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