Joy Okia
Edmonton,Alberta
Summary
Dedicated and results-driven professional with a strong background in customer service, administrative support, and complaint resolution. Skilled in investigating customer issues, collaborating with cross-functional teams, and optimizing office operations. Proven ability to handle sensitive information with confidentiality and deliver high-quality service across diverse industries.
Overview
1
1
year of professional experience
Work History
Complaint Handler
Barclays Bank PLC
Northampton, United Kingdom
01.2024 - 07.2024
* Addressed and resolved customer complaints by conducting thorough investigations and collaborating with internal departments, including the Financial Ombudsman Service (FOS).
* Maintained accurate records of customer interactions, identifying trends to improve service quality and process improvements.
* Delivered empathetic, prompt assistance via phone and email to resolve complaints and inquiries.
Senior Customer Service Advisor
Barclays Bank PLC
Northampton, United Kingdom
11.2023 - 01.2024
* Handled inbound calls and inquiries, providing merchants with personalized solutions and detailed information about products and services.
* Resolved complex customer issues and complaints, leveraging in-depth knowledge of Barclays' processes.
* Assisted in training new hires and coaching team members to enhance their performance.
Education
Master of Science - International Business Management
Coventry University
Coventry, United Kingdom07-2022
Bachelor of Science - Agricultural Economics
Delta State University
Delta State, Nigeria06-2018
Skills
* Customer Service & Complaint Handling
* Administrative Support & Office Management
* Process Improvement & Efficiency Optimization
* Client Relationship Management
* Cross-functional Collaboration
* Data Management & Reporting
* Confidentiality & Data Protection
* Training & Coaching
Timeline
Complaint Handler
Barclays Bank PLC
01.2024 - 07.2024
Senior Customer Service Advisor
Barclays Bank PLC
11.2023 - 01.2024
Master of Science - International Business Management
Coventry University
Bachelor of Science - Agricultural Economics
Delta State University
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