Joy Nydegger

• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Upheld high standards of sanitation in accordance with health department regulations.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

• Supervised staff performance and provided feedback to ensure quality customer service.
• Trained new employees on store policies, product knowledge, and customer service techniques.
• Provided guidance to team members regarding job duties, workflows, and customer service standards.
• Collaborated with management on promotional campaigns to increase sales volume.
• Supervised bank deposits and security procedures to support store opening and closing.
• Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

• Maintained timely documentation of all calls, including caller information, services provided, and follow-up actions taken.
• Provided guidance on how to access community resources related to mental health issues, substance abuse, housing assistance.
• Responded to incoming calls from individuals in crisis and provided active listening support.
• Provided resources, referrals, and emotional support to callers in need of assistance.
• Assessed callers' needs and identified appropriate interventions to assist them.

● Promoted to Certified Learning Coach SUMMER 2019
● Provided welcoming, positive first point-of-contact customer service
● Trained and supervised new front line service staff
● Liaised between customers and restaurant team members
● Recognized by management for providing exceptional service

● Advanced from entry level to key customer service positions
○ Lake resort: water equipment rentals, gas station attendant,
baker/restaurant front service staff, campground receptionist
○ Ski hill: ski equipment rentals, cafe food preparation and service, ski lift operator
● Developed thorough knowledge of summer and winter service offerings to
provide exceptional customer service
● Processed reservations and registrations on specialized software for resort
● Assisted with preparation and focused service to school/group bookings at
ski hill

Mentored junior athletes and
participated in various annual
fundraisers

Prepared food, and daily
housekeeping