Joy Nasser
Seal Beach
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
32
32
years of professional experience
Work History
911 Dispatcher
West Cities Police Communications
08.2010 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
911 Emergency Dispatcher
El Monte Police Department
03.2004 - 08.2010
911 Emergency Dispatcher
Covina Police Department
12.1992 - 03.2004
Education
High School Diploma -
Royal Oak High School
Covina, CA06-1982
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Multitasking and prioritization
- Telephone etiquette
Timeline
911 Dispatcher
West Cities Police Communications
08.2010 - Current
911 Emergency Dispatcher
El Monte Police Department
03.2004 - 08.2010
911 Emergency Dispatcher
Covina Police Department
12.1992 - 03.2004
High School Diploma -
Royal Oak High School
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