Joy Mugambi
Oakville
Summary
Passionate and dedicated individual with solid experience in customer service, youth leadership, and community support. Experienced in building connections with diverse groups, handling challenges calmly, and creating meaningful, engaging experiences. Dependable collaborator with a strong work ethic, committed to making every interaction positive through empathy, understanding, and genuine care for others.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Soccer Coach
Little Kickers
05.2025 - 08.2025
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
Information Officer
Elections Ontario
04.2025 - 04.2025
- Developed informational documents such as brochures, flyers, and fact sheets.
- Organized and maintained the voting location, including signage, parking direction, accessibility, and ensuring compliance with election rules.
- Guided voters through the process by verifying eligibility, providing information on ID/registration, directing to stations, and offering respectful accessibility support
- Assisted with troubleshooting voting technology and resolved issues efficiently while answering questions in a friendly, professional manner.
Breakfast Server Volunteer
St. Ignatius of Loyola Catholic Secondary School
02.2024 - 06.2024
- Collaborated efficiently with staff to ensure accurate and timely delivery of menu items.
- Prepared and distributed morning meals to individuals in need, ensuring a welcoming and supportive environment
- Maintained clean and organized dining areas to uphold hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
St. Ignatius of Loyola
Oakville, ON06-2025
Skills
- Leadership and Mentorship
- Conflict Resolution and De-escalation
- Adaptability and Quick learning
- Community Engagement
- Positive, Energetic work ethic
- Collaborative Problem solving
Accomplishments
Blaze Academy Training, 2023, All girls firefighting camp, Firefighting and other aspects of the fire services,
Fire prevention and public education, Fire investigation, Fire Code enforcement, communications, and administration, CPR training
Languages
English [Native Proficiency]
French [Limited Profiency]
Certification
- Standard First Aid & CPR/AED level C
Timeline
Soccer Coach
Little Kickers
05.2025 - 08.2025
Information Officer
Elections Ontario
04.2025 - 04.2025
Breakfast Server Volunteer
St. Ignatius of Loyola Catholic Secondary School
02.2024 - 06.2024
St. Ignatius of Loyola
Awards
Veronica & Lloyd Tyrell Award
- Upheld and worked to promote the values of inclusion, equity, dignity, and respect. This award recognizes students who use their leadership, voice, and talents to fight division and inequity
References
References available upon request.
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