JOY MONTAGUE
Inglewood
Summary
Seasoned Air Freight Specialist with extensive experience in logistics and supply chain management. Proven track record of managing high-profile international and domestic accounts while delivering exceptional customer service. Known for strong leadership abilities and dedication to building lasting client relationships. Expert in compliance management, documentation processing, and implementing logistics solutions that enhance operational efficiency.
Overview
30
30
years of professional experience
Work History
Air Freight Specialist
UPS - SUPPLY CHAIN SOLUTIONS
Inglewood
12.2004 - Current
- Manage multiple high-profile accounts ensuring timely delivery and customer satisfaction
- Coordinate international logistics operations including documentation collection, processing, and distribution
- Provide consultative solutions to clients, optimizing their supply chain processes
- Awarded "People First" recognition by North America District (March 2022) for exceptional customer service
- Selected as Employee Engagement Committee Member (January 2024), contributing to workplace culture initiatives
Air Freight Specialist
MENLO WORLDWIDE
Inglewood
01.2001 - 12.2004
- Successfully navigated acquisition transition while maintaining client service excellence
- Managed freight logistics operations with focus on customer satisfaction and efficiency
- Implemented process improvements that streamlined documentation workflows
Air Freight Specialist
EMERY WORLDWIDE LOGISTICS
Inglewood
10.1995 - 01.2001
- Managed high-profile accounts for international and domestic movements
- Provided detailed customer quotations for import and export air movements
- Generated and analyzed Freight Forward Reports, including reweigh and dimensional weight gains
- Ensured account compliance based on customer-specific Standard Operating Procedures
- Resolved complex customer issues with focus on client satisfaction and retention
- Processed State Department Licenses and ITAR Exemptions with precision and compliance
Education
High School Diploma -
Inglewood High School
Inglewood06.1980
Coursework - Business Administration
El Camino College
Skills
- International Logistics Management
- Export/Import Documentation
- Account Management
- Client Relationship Building
- Microsoft Office Suite
- Automated Entry System (AES)
- Emon 2000 Power User
- Team Leadership
- Process Improvement
References
Available upon request
Timeline
Air Freight Specialist
UPS - SUPPLY CHAIN SOLUTIONS
12.2004 - Current
Air Freight Specialist
MENLO WORLDWIDE
01.2001 - 12.2004
Air Freight Specialist
EMERY WORLDWIDE LOGISTICS
10.1995 - 01.2001
High School Diploma -
Inglewood High School
Coursework - Business Administration
El Camino College