JOY MAKANJUOLA
Hope Mills,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Qualified Mental Health Associate
Unity Home Care
Fayetteville, NC
03.2020 - 03.2022
- Developed goal-oriented psychoeducational and therapy groups activity to improve clients' level of functioning
- Observed and monitored client behavior and responses to treatment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Church Secretary
Redeemed Christian Church of God, House of Grace
Hope Mills, NC
03.2018 - 03.2022
- Managed church correspondence, member database and building scheduling
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities
- Supported church leaders by managing budgets, scheduling appointments, and organizing itinerary
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
Behavioral Health Technician
S&T We Care
Fayetteville, NC
08.2020 - 01.2022
- Facilitated on-site activities, support groups and outings for clients
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Substitute Teacher
Cumberland County Schools
Fayetteville, NC
01.2019 - 03.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Group Home Manager
Amat Group Home
Raeford, NC
09.2018 - 06.2019
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Worked with senior case managers to coordinate team development activities and trainings.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Lab Technician (Quality Control)
Mountaire Farms Of North Carolina
Lumber Bridge, NC
06.2017 - 08.2018
- Tracked collected specimens by initialing, dating, and noting times of collection
- Analyzed experiment and test results to validate adherence to standards and specifications
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Set and oversaw quality assurance guidelines for laboratory work.
Resident Desk Assistant
Mississippi University for Women
Columbus, MS
08.2014 - 12.2016
- Encouraged community atmosphere by implementing educational and social programs
- Responded to room transfers, incident reports and maintenance requests
- Implemented and enforced university and campus housing policies
- Participated in team-building activities to enhance positive working relationships.
- Promoted positive relations between residents and staff
- Solved grievances and complaints by collaborating with residents
Crisis Counselor
Mother's Care
New York, NY
06.2015 - 08.2015
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Evaluated risk to client or others by gathering information and conducting assessments
- Conversed with individuals in crisis which called or texted hotline for assistance
- Counseled and helped to stabilize consumers and caregivers in crisis situations
- Documented risk to each client and context of concerns
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Science - Biology & Psychology
Mississippi University For Women
12.2016
Skills
- Microsoft Office
- Mental Illness Treatment
- Medication Administration
- Lesson Implementation
- Classroom management
- Specimen handling
- Documentation and reporting
- Data validation
- Data Quality Assurance Processes
- Patient Care
- Case Management
- Activity monitoring
Additional Information
- Accomplishments , Documented behavioral intervention which led to an effective treatment. Presidential Excellence Award Scholarship Recipient Tri Beta Biology Scholarship Recipient Alumni Excellence Award Scholarship Recipient Organized Annual Fundraising events for the church
Certification
- Licensed Substitute Teacher - Not expiry date
- Red Cross Emergency First Aid, CPR,AED- Certification # 103493592
- [Data Management for Clinical Research] Certification - Coursera (Vanderbilt University)
- Google Data Analytics - Coursera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavioral Health Technician
S&T We Care
08.2020 - 01.2022
Qualified Mental Health Associate
Unity Home Care
03.2020 - 03.2022
Substitute Teacher
Cumberland County Schools
01.2019 - 03.2022
Group Home Manager
Amat Group Home
09.2018 - 06.2019
Church Secretary
Redeemed Christian Church of God, House of Grace
03.2018 - 03.2022
Lab Technician (Quality Control)
Mountaire Farms Of North Carolina
06.2017 - 08.2018
Crisis Counselor
Mother's Care
06.2015 - 08.2015
Resident Desk Assistant
Mississippi University for Women
08.2014 - 12.2016
Bachelor of Science - Biology & Psychology
Mississippi University For Women
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