Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

JOY LONG

Edmonton,Canada

Summary

Dynamic server experienced in high-volume restaurant settings, excelling in guest service and team collaboration. Proficient in order processing, payment handling, and upselling strategies. Maintains cleanliness and organization in dining areas, contributing to overall customer satisfaction. Dedicated to creating memorable dining experiences for all guests.

Overview

9
9
years of professional experience

Work History

Seasonal Educator (West Edmonton Mall)

Lululemon
Edmonton, AB
10.2024 - 01.2025
  • Collaborated with teams to enhance customer experience and store environment.
  • Assisted customers with product selection and inquiries in a fast-paced retail environment.
  • Processed transactions accurately using point-of-sale systems during busy hours.

Server

The Canadian Icehouse
Edmonton, Canada
08.2022 - 09.2024
  • Served food and beverages in a fast-paced restaurant environment.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Managed customer inquiries and resolved complaints effectively.
  • Maintained the cleanliness of tables and dining areas throughout shifts.
  • Processed payments using point-of-sale systems efficiently.
  • Assisted in training new servers on menu offerings and service standards.
  • Upsold daily specials to enhance guest dining experiences.

Beer Tub

Cowboys Music Festival/Calgary Stampede
Calgary, Canada
07.2024 - 07.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

Suite Server

Re/Max Field
Edmonton, Canada
05.2022 - 08.2023
  • Cleaned and organized guest suites for optimal comfort and presentation.
  • Assisted guests with special requests to enhance their overall experience.
  • Provided friendly and courteous service to all guests within the suite area.
  • Resolved guest concerns and issues quickly and effectively.

Server

Joey South Common
Edmonton, Canada
10.2021 - 05.2022
  • Served food and beverages in a fast-paced restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server and Bartender

Edmonton Petroleum Golf and Country Club
Spruce Grove, Canada
05.2020 - 07.2021
  • Provided exceptional customer service to enhance guest dining experiences.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to a high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server and Bartender

Earls
Sherwood Park, Canada
05.2019 - 12.2019
  • Provided exceptional customer service to enhance guest dining experiences.
  • Processed payments accurately and efficiently with the POS system.
  • Managed cash drawer at the end of each shift, ensuring accuracy of funds received.

Supervisor

Allstars Indoor Playland
Edmonton, Canada
04.2016 - 04.2019
  • Supervised daily operations and ensured safety standards were met.
  • Trained and mentored staff on customer service best practices.
  • Managed scheduling for team members to ensure adequate coverage.
  • Coordinated special events and activities for guests of all ages.
  • Monitored cleanliness and maintenance of play equipment and facilities.

Education

Bachelor of Arts (B.A.) - Sociology

Grant MacEwan University
Edmonton
05.2025

High School Diploma -

J. Percy Page Highschool
Edmonton, AB
06.2018

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Problem solving
  • Sales assistance
  • Time management
  • Flexibility and adaptability

Extracurricular Activities

Research Assistant International Field School Participant Basketball Team Volleyball Team Handball Team Edith Rogers Award

References

References available upon request.

Timeline

Seasonal Educator (West Edmonton Mall)

Lululemon
10.2024 - 01.2025

Beer Tub

Cowboys Music Festival/Calgary Stampede
07.2024 - 07.2024

Server

The Canadian Icehouse
08.2022 - 09.2024

Suite Server

Re/Max Field
05.2022 - 08.2023

Server

Joey South Common
10.2021 - 05.2022

Server and Bartender

Edmonton Petroleum Golf and Country Club
05.2020 - 07.2021

Server and Bartender

Earls
05.2019 - 12.2019

Supervisor

Allstars Indoor Playland
04.2016 - 04.2019

Bachelor of Arts (B.A.) - Sociology

Grant MacEwan University

High School Diploma -

J. Percy Page Highschool

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