Joy Karungi
Brampton,ON
Summary
Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Overview
14
14
years of professional experience
Work History
Events Manager
Joy Tendo Karungi
01.2019 - 01.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
- Selected and ordered refreshments, decor and event materials.
- Liaised with clients to determine exact event requirements.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Customer Service Associate
Busingye Grace
04.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cleaner
Taifa
01.2008 - 01.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Associate of Arts - Hospitality And Tourism Management
YMCA
Wandegeya03.2007
Skills
- Event Billing
- Booth Installation
- Catering Coordination
- Event Sales
- Promotional Advertising
- Vendor and Contract Negotiations
- Team Leadership and Supervision
- Social Media Management
- File Management
- Project Oversight
- Records Maintenance
- Project Management
- Client Meetings
- Menu Planning
Languages
English
Limited Working
Timeline
Events Manager
Joy Tendo Karungi
01.2019 - 01.2022
Customer Service Associate
Busingye Grace
04.2018 - 04.2019
Cleaner
Taifa
01.2008 - 01.2017
Associate of Arts - Hospitality And Tourism Management
YMCA
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