Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JOY KAMUNYU

Toronto,ON

Summary

Welcoming Customer Service Cashier, proficient at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support so as to gain loyalty and repeat customers. Areas of expertise include cash handling and problem solving, good communication.

I am an ambitious, self driven and ready to learn new skills job seeker in that I had an education background in early childcare, however I changed the career and transitioned to the retail industry where I excelled through visible performance and working with co workers coherently to ensure daily target was met.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

QuickMart Ltd
06.2019 - 07.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport with regular customers to offering personalized service such as sending alert messages of the products on sale hence fostered brand loyalty.

Chief Cashier

QuickMart Ltd
08.2021 - 05.2022
  • Reconciled daily sales totals for all the tills to maintain balanced and compliant ledgers to submit daily report.
  • Improved accuracy in transactions, ensuring minimal errors through continuous staff training.
  • Developed strong relationships with customers, fostering loyalty and trust in our services.
  • Worked with the other colleagues including the manager to meet wide range of customers needs.
  • Mentored new cashiers, provided guidance and support for their growth and success within the company.
  • Managed high volume cash transactions as I did oversee the mobile banking services (M-Pesa) in the store thus maintaining accuracy and ensured all cash was accounted for.
  • Handled customer complaints professionally and effectively thus resolved issues to maintain customer satisfaction levels hence increased number of regular customers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Diploma in Early Childhood And Primary Education - Education

Moi University
Eldoret,Kenya
12.2019

Skills

  • Payment Processing
  • Returns Processing
  • Customer Service
  • Organizational Abilities
  • Written and Verbal Communication
  • Daily Report thus sense of responsibility
  • Teamwork and Collaboration
  • Telephone Etiquette
  • Reliability and Punctuality
  • Adaptability and Flexibility
  • Honest and Dependable
  • Cash Handling Expertise

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Certification

Standard First Aid,CPR C +AED, St.John Ambulance December 2023

Timeline

Chief Cashier

QuickMart Ltd
08.2021 - 05.2022

Cashier

QuickMart Ltd
06.2019 - 07.2022

Diploma in Early Childhood And Primary Education - Education

Moi University

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JOY KAMUNYU