Years Medical Experience
Hi, I’m
Joy Harvey
Orange
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
14
15
Years Management Experience
Work History
Private Client
Home Health Aide
07.2024 - Current
Job overview
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Executed meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Garden Gate Florist
Manager/Floral Designer
05.2016 - 06.2024
Job overview
- Exceed client expectations through expert product knowledge and superior customer service, fostering repeat business
- Create exceptional floral arrangements for diverse events, aligning with current industry trends and client vision
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Analyzed historical sales data to anticipate future inventory needs and reduce stock shortages or overages.
Dr. Alan Nili (Family Practice)
Front Office Medical Assistant
04.2015 - 05.2016
Job overview
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Dr. Weatherford Clayton (OB/GYN)
Medical Front Office Supervisor
03.2012 - 04.2015
Job overview
- Developed strong relationships with local healthcare providers to facilitate efficient patient referrals and coordination of care.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
Women's Health Center (OB/GYN)
Medical Front Office Supervisor
10.2004 - 03.2012
Job overview
- Achieved a 95% success rate in obtaining prior authorizations for prescribed drugs and procedures, thereby reducing treatment delays and enhancing patient care
- Coordinated over 500 annual referrals to diagnostic testing centers and specialists, ensuring timely follow-up care and improved continuity of patient care
- Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Golden West CollegeWestminster, CA
from Business Studies
01.2002
Skills
- Patient care
- Meal preparation
- Time management
- Superior attention to detail
- Multitasker
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Timeline
Home Health Aide
Private Client
07.2024 - Current
Manager/Floral Designer
Garden Gate Florist
05.2016 - 06.2024
Front Office Medical Assistant
Dr. Alan Nili (Family Practice)
04.2015 - 05.2016
Medical Front Office Supervisor
Dr. Weatherford Clayton (OB/GYN)
03.2012 - 04.2015
Medical Front Office Supervisor
Women's Health Center (OB/GYN)
10.2004 - 03.2012
Golden West College
from Business Studies
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