Joy Hanna
Pickering,Canada
Summary
Dynamic and detail-oriented professional seeking a position that leverages strong organizational and communication skills, along with a solid educational background. Committed to contributing to team success while gaining practical experience in a challenging environment. Focused on continuous learning and development, with a dedication to delivering high-quality results. Prepared to bring enthusiasm and a proactive approach to support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
Cedarbrae Eye Doctors
07.2021 - Current
- Supported the doctor to perform basic photo test for patients
- Learned basic optical procedures to enhance understanding of patient needs and care protocols.
- Completed administrative tasks such as filing and helping patients
- Assisted in patient management to ensure efficient appointment scheduling and follow-ups.
- Supported staff by organizing office supplies and maintaining a clean work environment.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with team members to streamline administrative processes for improved workflow efficiency.
- Used strong interpersonal communication skills to convey information to others.
Cashier
La Vie en Rose
04.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances and reconciled discrepancies.
- Assisted customers with product inquiries and provided exceptional service.
- Ensured merchandise displays were well-organized and visually appealing.
- Handled returns and exchanges according to store policies, enhancing customer satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new staff on operational procedures and customer interaction techniques.
Sales Associate
La Vie en Rose
05.2023 - 09.2023
- Assisted customers in selecting and purchasing merchandise, enhancing customer satisfaction.
- Managed inventory levels through regular stock checks and restocking processes.
- Provided product knowledge and recommendations to improve sales outcomes.
- Executed visual merchandising strategies to optimize store presentation and appeal.
- Collaborated with team members to achieve sales targets and improve service efficiency.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Volunteer pharmacist assistant
Markham Stouffville Hospital
03.2022 - 08.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory of pharmaceuticals, ensuring stock levels met hospital needs.
- Maintained cleanliness and organization in pharmacy work areas to enhance efficiency.
Cashier
Tim Hortons
06.2021 - 09.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved efficiency, organized checkout area for optimal workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed organization, stocking, and cleaning duties
Volunteer Photographer
Pickering Christian School
09.2019 - 09.2019
- Captured high-quality images for school event, showcasing community spirit and student achievements.
Summer Camp councillor
St. Mary St. John The Beloved Coptic Church
07.2019 - 08.2019
- Facilitated community outreach programs to enhance church engagement and participation.
- Collaborated with leadership to develop strategic initiatives for youth involvement and education.
- Organized and led workshops to promote spiritual growth and community service among members.
- Assisted in managing volunteer efforts, ensuring effective support for church activities and missions.
Education
Bachelor of Science - Honour Science
University of Waterloo
Waterloo, Ontario06-2026
High School Diploma -
St. Mary Catholic Secondary School
Pickering, Ontario06.2022
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Issue resolution
- Staff training
- Attention to detail
- Multitasking and organization
- Clear communication
Accomplishments
- Received Cardinal Carter Award (2022)
- Received honour roll (2018-2022)
- Received an academic achievement award (2016)
- Received a merit award (2015)
- Received a computer award (2014)
Languages
English
Arabic
Certification
- First Aid Training (2021)
Timeline
Cashier
La Vie en Rose
04.2024 - 08.2024
Sales Associate
La Vie en Rose
05.2023 - 09.2023
Volunteer pharmacist assistant
Markham Stouffville Hospital
03.2022 - 08.2022
Volunteer
Cedarbrae Eye Doctors
07.2021 - Current
Cashier
Tim Hortons
06.2021 - 09.2021
Volunteer Photographer
Pickering Christian School
09.2019 - 09.2019
Summer Camp councillor
St. Mary St. John The Beloved Coptic Church
07.2019 - 08.2019
Bachelor of Science - Honour Science
University of Waterloo
High School Diploma -
St. Mary Catholic Secondary School