Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AVAILABILITY
Generic
Open To Work

Joy Titilayo Bunmi Haastrup

Windsor,ON

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Receptionist / CashierCustomer Service SupervisorCustomer Service Representative / CashierReceptionist / Customer Service

Work Type

Full Time

Location Preference

On-Site
Location: Windsor, ON, CA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits

Summary

Detail-oriented banking and customer service professional with over 15 years of experience handling cash transactions, customer accounts, and front-line service in regulated financial environments. Proven record of accuracy, integrity, and customer trust. Experienced in high-volume transactions, compliance-driven processes, and delivering professional service in fast-paced settings. Eligible to work in Canada.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Receptionist / Cashier

Rafih Auto Group (Eastway Toyota)
Canada
10.2025 - Current
  • Process customer payments accurately and issue receipts
  • Handle cash and electronic transactions with attention to accuracy
  • Provide professional front-desk service and direct customers appropriately
  • Maintain confidentiality and a customer-focused service environment
  • Managed front desk operations, ensuring efficient scheduling and customer service delivery.

Customer Service Supervisor

Bunftols Nigeria Limited
Nigeria
01.2019 - 01.2023
  • Supervised customer service operations and ensured service standards were met
  • Conducted quality checks and maintained organized inventory records
  • Supported team coordination and daily operational accuracy
  • Supervised daily operations of customer service team to enhance service quality and efficiency.
  • Developed and implemented training programs that improved staff performance and customer satisfaction ratings.
  • Trained and mentored new representatives in effective communication and problem-solving techniques.

Customer Service Representative / Cashier

First Bank Nigeria PLC
Nigeria
01.2007 - 01.2019
  • Processed daily banking transactions including deposits, withdrawals, and bill payments
  • Handled high-volume cash transactions with strict accuracy requirements
  • Performed currency exchange transactions in compliance with bank policies
  • Assisted customers with account-related inquiries and service issues
  • Maintained confidentiality and adhered to financial regulations and internal controls
  • Resolved customer inquiries efficiently, providing accurate information on banking products and services.
  • Processed transactions with attention to detail, ensuring compliance with banking regulations and policies.
  • Collaborated with team members to streamline service delivery processes, enhancing overall customer satisfaction.

Receptionist / Customer Service

Trade Bank Limited
Nigeria
01.2001 - 01.2006
  • Assisted customers with banking inquiries and service requests
  • Supported front-desk operations and customer issue resolution
  • Maintained accurate records and professional customer interactions
  • Managed front desk operations, ensuring smooth and efficient customer service.
  • Coordinated appointment scheduling and maintained accurate visitor logs.
  • Developed and implemented processes for handling incoming calls and inquiries.

Education

Bachelor of Arts - Education

Ahmadu Bello University
Zaria, Nigeria
11-1998

Skills

  • Cash Handling & Balancing
  • Deposits, Withdrawals & Payments Processing
  • Customer Account Service
  • Currency Exchange
  • Front Desk & Teller Operations
  • Transaction Accuracy & Attention to Detail
  • Compliance & Confidentiality
  • Customer Relationship Management
  • Problem Resolution
  • Time Management & Reliability
  • Professional Communication (English)

Languages

English

Certification

  • Microsoft Word Specialist – 2025
  • Splunk Core Certified User – 2024
  • Emergency First Aid & CPR/AED Level C – 2024
  • Ontario Grade 12 Equivalency – St. Michael’s Adult Education, 2024

Timeline

Receptionist / Cashier

Rafih Auto Group (Eastway Toyota)
10.2025 - Current

Customer Service Supervisor

Bunftols Nigeria Limited
01.2019 - 01.2023

Customer Service Representative / Cashier

First Bank Nigeria PLC
01.2007 - 01.2019

Receptionist / Customer Service

Trade Bank Limited
01.2001 - 01.2006

Bachelor of Arts - Education

Ahmadu Bello University

AVAILABILITY

References available upon request.

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Joy Titilayo Bunmi Haastrup