Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Griffith

Calgary,AB

Summary

Functional Senior Director driving proven results within [Industry]. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision. Business Operations Executive offering [Number]-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Senior Director Finance Operations

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11.2020 - Current
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Led projects to boost sales productivity using change methodologies to increase sales revenue by [Number]% and sales productivity by [Number]%.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Senior Director, Payments & Risk Management

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12.2013 - 11.2020
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Director Client & Contributor Relations

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03.2009 - 12.2013
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted company reputation, consistently delivering high-quality products that exceeded customer expectations.
  • Set strategic plans and [Type] goals to strengthen operations and drive growth.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

Education

Bachelor of Arts -

University of British Columbia
Vancouver, BC

Skills

  • Emergency Response
  • Facilities Management
  • Team building abilities
  • Business Development
  • Employee Development
  • Project Planning
  • Performance reviewing
  • Negotiation and Conflict Resolution
  • Collaborative Leadership
  • Data Analytics
  • Business Analysis and Reporting
  • Contract and Vendor Management
  • Organizational Development
  • Documentation And Reporting
  • Strategies and goals
  • Strategic Planning
  • Customer Service
  • Team Management
  • Managing Operations and Efficiency
  • Project Management
  • Staff Management
  • Policy Implementation
  • Key Performance Indicators
  • Legal and Regulatory Compliance
  • Work Planning and Prioritization
  • Creativity and Innovation
  • Verbal and written communication
  • Problem Resolution
  • Budget Management
  • Business Administration
  • Operations Management
  • Decision-Making
  • Process Improvement
  • Training and Development
  • Project Coordination
  • Team Leadership
  • Reporting expertise
  • Teamwork and Collaboration

Timeline

Senior Director Finance Operations

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11.2020 - Current

Senior Director, Payments & Risk Management

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12.2013 - 11.2020

Senior Director Client & Contributor Relations

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03.2009 - 12.2013

Bachelor of Arts -

University of British Columbia
Joy Griffith