Joy Fierro
Gardena
Summary
Experienced instructor dedicated to promoting academic success and improving student learning. Skilled in collaborating with students, adapting to new situations, and achieving measurable outcomes. Proficient in developing curricula, implementing active learning techniques, and providing personalized assistance to students with diverse needs. Known for reliability, excellent communication skills, and proactive approach to evolving educational settings.
Overview
3
3
years of professional experience
Work History
Supplemental Instruction Leader
California State University Northridge
08.2024 - Current
- Facilitating peer-led study groups to promote collaborative learning and increase subject matter comprehension.
- Collaborating with faculty members to identify areas where students needed additional support for improved academic performance.
- Developed tailored instructional materials and resources to address the specific needs of diverse learners within the discipline of English Writing
- Organized review sessions before exams to help students prepare effectively and reduce test anxiety levels.
- Fostered a supportive learning environment that encouraged open communication, active participation, and mutual respect among students.
- Provided constructive feedback on student work, offering suggestions for improvement while reinforcing strengths and accomplishments.
Sales Associate
Victoria Secret
10.2023 - Current
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem-solving
- Maintaining expectations while on the sales floor and on the register
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Shift Leader
Coldstone Creamery
06.2022 - 08.2023
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Assist with a variety of financial tasks, including cash handling and deposit preparation
- Assigned daily employee tasks and kept track of their progress
- Created recipes and menus using my knowledge of market demand and culinary trends
- Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it
- Checked incoming materials for quality and compliance with established product specifications on a regular basis
- Assessed the strengths of employees and assigned tasks based on their experience and training
Crew Member/Cashier
Cold Stone Creamery
02.2022 - 07.2022
- Had professional interactions with customers, peers, and managers, which aided in the development of clear communication and active listening skills
- Provided support and mentoring to new team members as they learned various navigational duties, such as time management and proper serving sizes
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
Criminology and Justice studies
California State University, Northridge
Northridge, California05.2027
High School - undefined
Hawthorne High School
Hawthorne, California06.2023
Skills
- Active listening skills
- Positive and friendly
- Team oversight
- Quick learner
- Goal-oriented
- Planning and Organization
- People-oriented
- Student Engagement-Ethical behavior
- Motivation strategies
- Employee relations
- Cash Handling
- Customer service
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Supplemental Instruction Leader
California State University Northridge
08.2024 - Current
Sales Associate
Victoria Secret
10.2023 - Current
Shift Leader
Coldstone Creamery
06.2022 - 08.2023
Crew Member/Cashier
Cold Stone Creamery
02.2022 - 07.2022
High School - undefined
Hawthorne High School
Criminology and Justice studies
California State University, Northridge
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