Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Dusome

Innisfil,ON

Summary

Highly responsible, motivated, and detail-oriented professional with proven leadership and management experience. Skilled in leading multiple personnel simultaneously, with a track record of achieving results and driving solutions. Excel at building relationships with individuals from all backgrounds as a mentor and coach. Consistently deliver outstanding customer service resulting in increased sales. Extensive experience in implementing operational policies and procedures, well-versed in compliance and audit procedures. Thrive in high-volume, fast-paced environments as a reliable Area Manager, consistently meeting objectives on stringent timelines. Demonstrated superior communication and collaboration abilities throughout 20 years of management performance, making me an empowering leader.

Overview

34
34
years of professional experience

Work History

AREA MANAGER

1800049 ONTARIO LTD
01.2007 - Current
  • Manage Office, prepare invoices, Payroll, Offer in field support
  • Solicit and secure new business
  • Directly supervise 30+ cleaners and various trades
  • Conduct regular inspections of various locations
  • Implement action plans to grow book of business
  • Provide Excellent customer service and deepen relationships
  • Manage operational budgets and expenses.

Area Manager

Scandinavian Building Services
01.2019 - 01.2024
  • Managed portfolio of 55 Infrastructure Ontario buildings
  • Manage Office, prepare invoices, order supplies, input Payroll
  • Offer in field support
  • Solicit and secure new business
  • Conduct regular inspections
  • Conduct regular safety workshops.

Regional Coordinator

MODERN CLEANING CONCEPTS
01.2014 - 01.2018
  • Managed Portfolio Comprised of 45 locations, 25 Walmarts, 5 Home Depots, 3 Air Transat, 2 Chapters Indigos
  • Conduct regular monthly inspections
  • Liaise between Store Managers and Franchisees
  • Schedule and audit all periodics
  • Negotiate contracts
  • Order supplies
  • Payroll input.

MANAGER CUSTOMER SERVICE

SCOTIABANK
01.1991 - 01.2012
  • Lead the delivery of customer service and the promotion of Bank services
  • Gain employees buy in of new ideas and procedures
  • Ensuring customer experience consistent service standards met
  • Planning and leading service meetings, service coaching sessions and service skill building sessions
  • Contributed to the overall growth and sustaining book of business
  • Manage the quality and efficiency of branch operations
  • Conduct daily Audits
  • Ensure Compliance adhered to.

Education

Diploma -

MIDLAND SECONDARY SCHOOL
Midland, Ont
01.1988

Skills

  • Relationship building and management
  • Order Management
  • Controlling costs
  • Operations Management

Timeline

Area Manager

Scandinavian Building Services
01.2019 - 01.2024

Regional Coordinator

MODERN CLEANING CONCEPTS
01.2014 - 01.2018

AREA MANAGER

1800049 ONTARIO LTD
01.2007 - Current

MANAGER CUSTOMER SERVICE

SCOTIABANK
01.1991 - 01.2012

Diploma -

MIDLAND SECONDARY SCHOOL
Joy Dusome