Joy Chima
Customer service representative
Kamloops ,BC
Summary
I am a driven Customer support officer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. I am passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Mint digital bank
Lagos, Lagos
02.2021 - Current
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Personal Assistant to the Chief Executive Officer
Royal Shutters Enterprise
Lagos, Lagos
10.2020 - 02.2021
- Provided general administrative support to the CEO
- Managed business and personal expense record keeping
- Tracked projects and important documents Set appointments and meetings
- Managed and screened phone calls Managed calendar to ensure against conflicts
- Filter emails
- Conducted research
Education
Bachelor of Science - Policy And Strategic Studies
Covenant University
Ogun State11.2020
Skills
- Resolving Problems and Incidents
- Active Listening
- Interpersonal Skills
- Account Administration
- Documentation Development
- Verbal and Written Communication
- Issue and Resolution Tracking
- Customer Service Support
- Friendly and Patient
- Tracking and Documentation
- Customer Communication and Empathy
Certification
- Leading transformations: Manage change. Macquarie University (July 14, 2020)
- Sustainable Development in the 21st Century with Ban Ki-moon. Yonsei University (July 21, 2020)
- Cracking the Creativity Code: Discovering Ideas. Technion University (August 24, 2020)
Timeline
Customer Support Officer
Mint digital bank
02.2021 - Current
Personal Assistant to the Chief Executive Officer
Royal Shutters Enterprise
10.2020 - 02.2021
Bachelor of Science - Policy And Strategic Studies
Covenant University