Joy Cenu
Calgary,AB
Summary
Passionate patient advocate with 12 years of experience in Canadian healthcare system, enthusiastically pursuing opportunity to add immediate value to a reputable team. Dedicated to help patients and their families meet their objectives utilizing various resources according to their needs. Proficient at fostering good relationship with individuals in the community from diverse backgrounds.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Support
Alberta Health Services
02.2013 - Current
- Process documents and materials to disseminate information to appropriate parties.
- Review files, records and other documents to obtain information to respond to requests.
- Edit and proofread documents for accuracy and completeness.
- Audit 300 documents scanned electronically in Connect Care system each day using Microsoft Excel spreadsheet.
- Manage organization's inboxes using Microsoft Outlook and Microsoft Word.
- Use MS teams and Zoom for meetings and virtual trainings.
Medical Office Assistant
Prime Health Care Medical Centre
02.2011 - 02.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used electronic medical record to schedule appointments for visits and procedures.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Attained 20% reduction in referral wait times by using guidelines and by sending follow-up letters.
- Received and routed laboratory results to physicians.
- Directed patients to exam rooms and prepared for physician examinations.
- Assisted physicians while doing minor surgical procedures and physical examinations.
- Protected patients' privacy in compliance with Health Information Act.
Resident Physician
Ilocos Training And Regional Medical Center
01.2007 - 01.2010
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Performed medical care under guidance of attending physician.
- Demonstrated care and compassion in explaining diagnosis, prognosis and treatment to patients and family members.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Communicated with patients to gain medical history and lifestyle information.
- Participated in medical missions in remote places and underprivileged population.
Education
M.D. - Medicine
Saint Louis University
Philippines03.2005
Bachelor of Science - Pharmacy
Mariano Marcos State University
Philippines03.2000
Skills
- Strong interpersonal skills
- Ethical
- Attention to detail
- Time management
- Critical thinking
- Multi-tasking
Languages
English
Full Professional
Tagalog
Native or Bilingual
Affiliations
Alberta International Medical Graduates Association
Certification
Interpreter
Patient Navigation
Additional Information
Volunteer at Calgary Catholic Immigration Society
Timeline
Administrative Support
Alberta Health Services
02.2013 - Current
Medical Office Assistant
Prime Health Care Medical Centre
02.2011 - 02.2013
Resident Physician
Ilocos Training And Regional Medical Center
01.2007 - 01.2010
M.D. - Medicine
Saint Louis University
Bachelor of Science - Pharmacy
Mariano Marcos State University
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