JOY CALO
CALGARY
Summary
Experienced healthcare professional prepared to make significant impact. Skilled in patient care, medical procedures, and health education. Utilizes clinical skills and compassionate communication to enhance patient outcomes. Knowledge of healthcare protocols and team collaboration. Adaptable to changing needs with reliable and supportive approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Childcare Provider
Randy Ocampo
12.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Nurse
Jose B. Lingad Memorial General Hospital
11.2022 - 11.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Delivering compassionate and personalized care.
Childcare Provider
Leslie B. Angeles
08.2020 - 08.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
08.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dental Assistant
De Leon TMJ Dental Care Clinic
08.2004 - 09.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Education
Bachelor of Science - Nursing
Philippine Rehabilitation Institute Foundation Inc.
Pampanga, Philippines07-2020
Skills
- Patience and empathy
- CPR training
- Childcare
- Housekeeping abilities
- Medication and IV administration
- Patient care
- Patient assessment
- Patient education
- Compassionate care
- Health promotion
- Surgical care
- Patient advocacy
Languages
English
Professional Working
Certification
- Standard First Aid & CPR/AED Level C Training - 01/22/2025 – 01/22/2028
- Licensed Registered Nurse (Philippines) - 01/21/2022
- Certified Level I Early Childhood Educator - 02/11/2025
Timeline
Childcare Provider
Randy Ocampo
12.2024 - Current
Nurse
Jose B. Lingad Memorial General Hospital
11.2022 - 11.2024
Childcare Provider
Leslie B. Angeles
08.2020 - 08.2022
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
08.2013 - 09.2014
Dental Assistant
De Leon TMJ Dental Care Clinic
08.2004 - 09.2007
Bachelor of Science - Nursing
Philippine Rehabilitation Institute Foundation Inc.
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