Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOY AKEH
Open To Work

JOY AKEH

Oshawa,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Financial advisorAdministrative AssistantCustomer Service RepresentativeMortgage Agent

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Oshawa, Canada, CAGTA
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveCompany Culture

Summary

Financial professional with proven track record of delivering comprehensive financial advice and solutions. Known for strong analytical skills and ability to develop effective financial strategies. Collaborative team player with focus on achieving client satisfaction and adapting to changing market conditions.

Overview

13
13
years of professional experience

Work History

Financial advisor

RBC through Teksystems
01.2024 - 10.2025
  • Received multiple calls a day from customers with inquiries, issues or just general banking needs.
  • Advised and helped customers on account standings, payments, transfers, and credit cards.
  • Advised clients on products and services that were most suitable for them based on their needs and goals.
  • Directed customers to appropriate departments based on their needs.

Administrative Assistant

ATL CONSTRUCTION
06.2022 - 12.2023
  • Streamlined office operations by implementing efficient filing systems and organizing documentation.
  • Coordinated scheduling and logistics for meetings, ensuring timely communication with stakeholders.
  • Managed correspondence, prioritizing urgent requests and maintaining professional relationships.
  • Developed and maintained databases for tracking project progress and resource allocation.

Customer Service Representative

Precise Park Link
06.2018 - 08.2020
  • Handled over 50 telephone inquiries per day regarding parking spots and car pickups, providing quality services to customers.
  • Responded to over 30 inbound calls and over 20 outbound calls, providing vital information to customers, and transferring calls, when necessary, to the appropriate departments.
  • Recorded data, information, and all process payments from pay stations ensuring accurate and accountable information on the data sheet using Microsoft Excel.
  • Dispatched patrollers / side attendance as needed.
  • Achievements
  • Resolved customers complaints by identifying problems and taking appropriate corrective action increasing thereby, increasing significantly client retention ratio.
  • Trained new employee on the company’s retention policies and regulation and to retained more clients.

Administrative assistant

Orange Cameroon
01.2013 - 12.2014
  • Responsible for minute-taking and scheduling of monthly meetings, floor inspections and documenting management of incidents or injuries as the Administrator for workplace health and safety committee (WHSC).
  • Experience in providing services in staffing and HR planning processes, developing SOMCs, talent management.
  • Analyzed and compiled documents and excel spreadsheet reports for essential services files in preparation for the board of directors’ meetings.
  • Responsible for setting up and configuring both telephone and video-conferencing systems for meetings between multiple parties in a variety of remote locations
  • Proactively recreated PowerPoint presentations destined for a variety of high-profile audiences including executive directors and senior management within the organization.
  • Responsible for day-to-day organization of director’s calendar and scheduling to optimize time management by providing agenda(s), documents and materials in advance of meetings.

Education

Diploma - Massage Therapy

Royal Canadian College of Massage
01.2020

Associate of Applied Science - Computer Science

University of Buea
Buea, Cameroon
04-2018

No Degree - MORTGAGE AGENT LEVEL 1

REMIC
09-2025

Skills

  • Strong written and verbal communication skills Fluent in English
  • Proven record of efficient and effective analytical and problem-solving skills
  • Advanced computer application knowledge and skills Proficient in Microsoft Office Highly skilled at using digital productivity tools for identifying, analyzing, solving, and reporting customer demands and concerns
  • Effective team player with a welcoming personality; experienced in interacting with people from diverse cultural backgrounds
  • Excellent organizational skills, self-motivated with paramount effort in providing effective customer service and gaining customer trust Proven ability to work under pressure with conflicting deadlines
  • Relationship building and management
  • Analytical thinking
  • Critical thinking

Languages

English
Native or Bilingual

Timeline

Financial advisor

RBC through Teksystems
01.2024 - 10.2025

Administrative Assistant

ATL CONSTRUCTION
06.2022 - 12.2023

Customer Service Representative

Precise Park Link
06.2018 - 08.2020

Administrative assistant

Orange Cameroon
01.2013 - 12.2014

Diploma - Massage Therapy

Royal Canadian College of Massage

Associate of Applied Science - Computer Science

University of Buea

No Degree - MORTGAGE AGENT LEVEL 1

REMIC

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JOY AKEH