JOY ABUBAKARI
Mississauga,ON
Summary
Detail-oriented and organized professional with diverse experience in financial transaction processing, data management, and customer service. Proven track record in handling payments, maintaining accurate records, and following established guidelines across high-paced environments, including university hospitality, retail, and healthcare settings. Skilled in verifying and updating files, managing sensitive information, and performing administrative support duties with a high degree of accuracy and confidentiality. Recognized for strong organizational skills, meticulous attention to detail, and commitment to efficient, compliant workflows, aiming to contribute effectively to a Financial Assistant role by supporting accurate financial operations and enhancing procedural efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Program Facilitator
Community Association for Community Development
09.2016 - 11.2017
- Supported office operations by organizing and maintaining program participant records, ensuring up-to-date files that were easily accessible for program staff.
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
Clinical Assistant
Walk-In Clinic
09.2016 - 04.2017
- Scheduled patient appointments and managed clinic records, ensuring accurate, up-to-date files for patient information, lab results, and other critical documentation.
- Verified, reviewed, and updated records daily, helping streamline clinic operations and reduce patient wait times through well-organized, easily accessible data.
- Acted as a liaison between patients and medical staff, handling patient inquiries and organizing follow-up communications, which enhanced clinic efficiency and patient satisfaction.
- Supported medical staff by assisting with administrative duties, adhering to clinic protocols for record-keeping, data entry, and patient information security.
Sales Associate & Event Coordinator
Build-a-Bear Workshop
10.2021 - Current
- Performed cashier duties including handling payments, issuing receipts, and recording transactions, achieving high accuracy rates by meticulously following company financial processes.
- Organized and updated records for in-store events, managing guest lists, event budgets, and activity plans to facilitate smooth, memorable customer experiences.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Communicated effectively with guests, explaining store promotions and accurately processing related sales to meet customers’ needs and uphold store profitability.
- Implemented inventory checks and maintained accurate records of product counts and sales, providing regular updates to management to support inventory planning and ordering.
Pharmacy Volunteer
Shoppers Drug Mart
02.2024 - 06.2024
- Processed and organized prescriptions using Health Watch, scanning and filing each order with strict attention to detail, which reduced the potential for errors and ensured high compliance with privacy standards.
- Scanned, processed, and verified a high volume of prescription orders, maintaining up-to-date records and consistently following pharmacy guidelines and regulatory procedures.
- Reviewed and managed sensitive patient data, maintaining secure, organized files in line with confidentiality requirements and assisting pharmacists in efficient daily operations.
- Assisted with inventory management and supply tracking, updating files and ensuring that all patient and prescription records were accurately maintained.
- Enhanced patient experience by providing friendly and attentive service during pharmacy visits.
Hospitality Services
McMaster University
10.2022 - Current
- Process payments with accuracy and professionalism, managing a high volume of transactions while adhering to university financial guidelines and customer service standards.
- Maintain precise records of daily transactions and activities, organizing financial documentation and ensuring data accuracy for easy access and reporting.
- Support hospitality operations by verifying inventory and updating order records, ensuring all records are current and in alignment with organizational standards.
- Actively contribute to a team-oriented environment, assisting colleagues in completing financial and service-related tasks efficiently and accurately.
- Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
- Participated in ongoing training sessions to remain informed of best practices in hospitality services at the location.
- Enhanced guest experiences by providing personalized hospitality services tailored to individual preferences.
Education
Bachelor of Science - Honours Life Sciences
McMaster University
Hamilton07-2025
High School Diploma -
Father Michael Goetz Secondary School
Mississauga, ON06-2018
Skills
- Time management
- Documentation skills
- Excellent Communication
- Multitasking Abilities
- Team player
- Reliability
- Organized
- Professionalism
- Document analysis
- Microsoft Software proficiency
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Pharmacy Volunteer
Shoppers Drug Mart
02.2024 - 06.2024
Hospitality Services
McMaster University
10.2022 - Current
Sales Associate & Event Coordinator
Build-a-Bear Workshop
10.2021 - Current
Assistant Program Facilitator
Community Association for Community Development
09.2016 - 11.2017
Clinical Assistant
Walk-In Clinic
09.2016 - 04.2017
Bachelor of Science - Honours Life Sciences
McMaster University
High School Diploma -
Father Michael Goetz Secondary School
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