Summary
Overview
Work History
Education
Skills
Timeline
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Jovy French

16140 Paseo Largavista San Lorenzo

Summary

Seasoned Store Manager with a proven track record at Payless Shoe Source, adept in customer service and store operations. Excelled in team leadership, driving performance through effective coaching and mentoring. Recognized for outstanding achievements, including Manager of the Year. Expert in retail sales techniques, ensuring operational excellence and customer satisfaction.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

32
32
years of professional experience

Work History

Store Manager

Hudson Group Inc.
05.2008 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Kmart
02.2001 - 04.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • In charge all Apparel and jewelry department training supervisors and associates set planograms, ordering schedule,inventory.

Store Manager

Payless Shoe Source
02.1993 - 02.2001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Rookie of the Year 1993
  • Manager of the Year 1995 and 1998

Education

Bachelor of Science - Civil Engineering

Baguio College Foundation
Philippines

Skills

  • Customer service
  • Store opening and closing
  • Team leadership and coaching
  • Store merchandising
  • Shift scheduling
  • Work Planning and Prioritization
  • Product merchandising
  • Retail sales techniques

Timeline

Store Manager

Hudson Group Inc.
05.2008 - Current

Assistant Manager

Kmart
02.2001 - 04.2007

Store Manager

Payless Shoe Source
02.1993 - 02.2001

Bachelor of Science - Civil Engineering

Baguio College Foundation

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Jovy French