Jovitta Joshy
Thunder Bay,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Contact Center Associate
Dynamed Health care Solutions
Kochi, Kerala
01.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided a unique experience through the quality of the service delivery.
- Followed up with customers after calls or emails were completed to ensure satisfaction with the resolution provided.
Customer Service Representative
Sutherland Global
Cochin, Kerala
09.2022 - 12.2022
- Updated databases with new and modified customer data.
- Suggested alternative solutions when unable to resolve the issue at hand.
- Assessed customer satisfaction levels throughout the interaction process.
Business Associate
Tata Consultancy Services
Chennai, Tamil Nadu
02.2021 - 07.2022
- Inspected loan documentation for mistakes and corrected discrepancies.
- Filed and maintained loan records.
- Filed completed packages quickly and efficiently.
- Maintained schedule of class assignments to meet deadlines.
Education
Post-Degree Certificate - Human Resource Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON09-2023
Bachelor of Arts - English Literature
MG University
Kottayam06-2020
Skills
- Information Security
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Active Listening
- Microsoft Office Suite
- Data Collection
- Call Management
Languages
English
Full Professional
Timeline
Contact Center Associate
Dynamed Health care Solutions
01.2023 - 08.2023
Customer Service Representative
Sutherland Global
09.2022 - 12.2022
Business Associate
Tata Consultancy Services
02.2021 - 07.2022
Post-Degree Certificate - Human Resource Management
Confederation College of Applied Arts And Technology
Bachelor of Arts - English Literature
MG University
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