Jovith Axel NGINGO
Windsor,ON
Summary
Adept Customer Service Representative with a proven track record at Bell, excelling in complaint resolution and service upselling. Demonstrated ability to surpass sales goals through strategic marketing approaches. Known for punctuality, reliability, and being an adaptive team player. Skilled in call center operations, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bell
Windsor, Ontario
02.2021 - 01.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Diploma - Border Services
St. Clair College of Applied Arts And Technology
Windsor, None04-2024
Skills
- Account updating
- Complaint resolution
- Service upselling
- Assertiveness
- Punctuality and reliability
- Adaptive team player
- Call center operations
Languages
French
Professional
English
Professional
Certification
- CPR First Aid
- Ontario G license
References
References available upon request.
Timeline
Customer Service Representative
Bell
02.2021 - 01.2024
Diploma - Border Services
St. Clair College of Applied Arts And Technology
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