Joven Santos
Burnaby,BC
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
24
24
years of professional experience
Work History
Senior Property Claims Adjuster
Definity Insurance
Vancouver, British Columbia
02.2017 - Current
- Delivered exceptional customer service to clients by actively listening to their claims and concerns, and advising them of the next steps in the claim process.
- Investigated properties, classified damages, and provided estimates prepared by contractors outlining repair costs.
- Interacted regularly with customers via telephone or email in order to provide updates on their claim status.
- Maintained accurate records of all documents and activities related to each claim file.
- Worked closely with other departments within the organization, such as underwriting, or other units within the claims department.
Claims Adjuster
Definity Insurance
Burnaby, British Columbia
01.2010 - 01.2017
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Claims Clerk
Federation Insurance
Vancouver, British Columbia
01.2001 - 01.2007
- Assisted customers with filing their first-time insurance claims forms.
- Answered customer inquiries regarding claim status and other related topics.
- Managed workload to meet or exceed productivity and quality standards.
- Entered claim information accurately into database systems.
- Collaborated with team members to resolve customer complaints promptly and efficiently.
Education
Insurance And Risk Management
Insurance Institute of Canada
Vancouver, BC11-2005
Business Accountancy
University of The East
Manila, Philippines10-1982
Skills
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Time management
- Analytical and critical thinking
Affiliations
- To maintain work, family and social balance, i regularly to the gym after work in order relieve me of the day's stress and interact with gym buddies.
- Spend the weekend with friends, relatives and friends
Accomplishments
- i finished 3 ut of 12 courses in Insurance course with honors.
- i finished my Certified Public Accountant designation in just one examination.
References
References available upon request.
Timeline
Senior Property Claims Adjuster
Definity Insurance
02.2017 - Current
Claims Adjuster
Definity Insurance
01.2010 - 01.2017
Claims Clerk
Federation Insurance
01.2001 - 01.2007
Insurance And Risk Management
Insurance Institute of Canada
Business Accountancy
University of The East
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