Jovelyn Poyaoan
York,Canada
Summary
Experienced administrative professional applying for National Membership Administrator with a strong background in customer service, data management, and regulatory compliance. Skilled in managing client records, handling sensitive information, and supporting client communications. Proven ability to coordinate workflows, ensure accuracy, and enhance member engagement through strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Registry Support Assistant
Immigration Board of Canada
08.2023 - 05.2024
- Monitored incoming mail related to immigration matters and distributed it accordingly.
- Ensured compliance with all applicable laws and regulations when dealing with customers' sensitive data.
- Maintained accurate records of customer interactions, transactions and comments in the CRM system.
- Responded promptly to customer inquiries and requests for assistance with product information or issue resolution.
- Created detailed documentation of customer service activities in order to track progress towards resolution.
Pharmacy Assistant
Shoppers Drug Mart
04.2020 - 12.2023
- Collaborated closely with pharmacists in order to provide accurate drug information to customers.
- Assisted customers with product selection, providing advice on dosage and side effects of medications.
- Verified accuracy of medication labels prior to dispensing drugs to customers or patients.
- Checked drug interactions between prescribed medications before filling orders.
- Accurately entered patient information into the pharmacy database.
- Filled prescriptions accurately according to physician instructions and state laws.
Quality Control Technician
Luminex Corporation
05.2020 - 12.2021
- Execute and perform screening of incoming raw materials and labels.
- Conduct quality testing in chemicals, reagents, labels and check for certificate of compliance.
- Monitored product safety and quality throughout the manufacturing process.
- Verified that all necessary certifications are present prior to releasing products for shipment.
- Reviewed data from contract laboratories for accuracy and regulatory compliance.
Pharmacy Lecturer
Lyceum of the Philippines
06.2015 - 03.2017
- Established relationships with local organizations to provide experiential learning opportunities for students.
- Advised students regarding academic planning and career development opportunities.
- Served as an advisor for student organizations focused on pharmaceutical sciences.
- Provided documented feedback to students on level of performance based on course outcomes.
Faculty member
University of Perpetual Help
06.2014 - 04.2015
- Followed detailed work instructions accurately to ensure quality products were produced according to specified standards.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Maintained daily production reports and machine log books.
- Operated and maintained production machines to ensure safe, efficient operation.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
Education
Post graduate diploma - Marketing Research and Analytics
Centennial College
04.2020
Diploma - Biotechnology
Centennial College
08.2019
Bachelor Degree - Pharmacy
University of Perpetual Help
04.2013
Skills
- Client Data Management
- Experienced in accurately maintaining client records, updating databases, and ensuring data integrity
- Customer Service Excellence
- Strong communicator with a proven ability to handle client inquiries, address concerns promptly, and provide high-quality support
- Data Privacy & Compliance
- Knowledgeable in managing sensitive client information while adhering to confidentiality standards and regulatory requirements
- Administrative Support
- Skilled in managing mail, documentation, scheduling, and CRM tools to support smooth and efficient operations
- Reporting & Documentation
- Proficient in tracking client interactions, preparing documentation, and contributing to internal reporting processes
- Team Collaboration
- Works effectively across departments to support client-related activities, improve engagement, and streamline workflows
- Attention to Detail – Ensures accuracy in recordkeeping, communication, and administrative tasks to maintain high-quality outcomes
Timeline
Registry Support Assistant
Immigration Board of Canada
08.2023 - 05.2024
Quality Control Technician
Luminex Corporation
05.2020 - 12.2021
Pharmacy Assistant
Shoppers Drug Mart
04.2020 - 12.2023
Pharmacy Lecturer
Lyceum of the Philippines
06.2015 - 03.2017
Faculty member
University of Perpetual Help
06.2014 - 04.2015
Diploma - Biotechnology
Centennial College
Bachelor Degree - Pharmacy
University of Perpetual Help
Post graduate diploma - Marketing Research and Analytics
Centennial College