Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Cashier

Jovelyn Penamante

Grande Prairie,AB

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

17
17
years of professional experience

Work History

Cashier

Grande Cache Liquor
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Store Clerk / Cashier

Canadian Tire
09.2022 - 05.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Operated POS systems to accurately process customer purchases.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.


VIP Butler

Fairmont
06.2019 - 09.2022
  • Providing personal and signature service to VIP guests.
  • Working with all departments ( Font Office, Food & Beverage & Housekeeping ) to meet the guest needs.
  • Serve meals and pour drinks for VIP guest in Fairmont Gold Lounge.
  • First contact of VIP guest in the Hotel

Hostess / Waitress

Fairmont
07.2017 - 05.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Area Manager

Casino
05.2015 - 07.2017
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Branch Manager

Casino
06.2008 - 02.2015
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Education

Associate of Arts - Computer Information Systems

Trace College
Philippines
04-2007

Skills

  • Personable with great attention to detail
  • Able to work alone and within team
  • Strong Communication skills (verbal, listening, writing)
  • Pro-active and reliable
  • Flexible and ability to work around the clock
  • Professional and discreet; ability to learn about guest in order to serve them fully without disclosing or abusing that information
  • Ability to anticipate needs before they arise and take care of them proactively
  • Polite and attentive when serving dinner parties without being too visible

Accomplishments

Employee of the Month 2018 & 2022

Front Office & Food & Beverage Department

Fairmont Hotel

Languages

English
Professional Working
Arabic
Limited Working
Tagalog
Full Professional

Timeline

Cashier

Grande Cache Liquor
06.2024 - Current

Store Clerk / Cashier

Canadian Tire
09.2022 - 05.2024

VIP Butler

Fairmont
06.2019 - 09.2022

Hostess / Waitress

Fairmont
07.2017 - 05.2019

Area Manager

Casino
05.2015 - 07.2017

Branch Manager

Casino
06.2008 - 02.2015

Associate of Arts - Computer Information Systems

Trace College
Jovelyn Penamante