Jovelyn Blanco
Ontario, Toronto ,51 Toronto St. South Markdale
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes value of hard work and trusts me with responsibilities and challenges.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Server
Tim Hortons E.A.M Enterprise Ltd
02.2024 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed food and beverage orders efficiently, ensuring accuracy.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
Server
Alshaya trading For Retail S.P.C. Bahrain
11.2017 - 12.2023
- Greeted guest serving food, entertain the customers and assisting a value customers.
- Greeting guest and giving the full dessert presentation.
- Assembling the products and checking the order for delivery.
- Regularly follow up the guest tables and asking for anything else they needs.
- Telephone answering and directs calls.
- Dispatching the orders for delivery.
- Assisting the guest once they are entered in our store, their comfortable table they want.
- To create environment guest satisfaction is our highest priority.
- The Cheesecake Factory
- Avenues
Server
Sun City Ventures W.L Bahrain
08.2015 - 08.2017
- Taking the order of the customers.
- Serving the foods
- Entertain the customers
- Assembling the products and checking the orders
- Telephone answering and directs calls
- Greeting guest and giving the full happiness of guest before they are living in the restaurant.
- Taking care of the customers, we attending all they needs
- Zaytzaytoon Lebanese Restaurant
Server
Josel Foods Corporation Philippines
12.2005 - 09.2013
- Implementing store personnel awareness about the new product and promos.
- Assist the counter and Jollibee Delivery personnel in giving 100% satisfaction to the customers.
- Senior cashier, admin assistant.
- Taking the orders of the customers through phone.
- Dispatching and packing the orders of the customers.
- Checking all the products or items before we dispatching the orders.
- Jolibee Kalentong
Education
Bachelor of Secondary Education - undefined
Rizal Technology University
Mandaluyong City03.2007
High School - undefined
Rizal High School
Pasig City04.2002
Elementary - undefined
Narvacan 2 Elementary School
Narvacan 2 Nueva Ecija03.1998
Skills
- Great communicator, team player, microsoft words
- Microsoft Excel, Microsoft Words, Crm Software
- Microsoft Excel, Microsoft Words, Microsoft Office
- Self control, Patience, Effective Listening
- Advanced Problem Solving ability
Languages
English
Native or Bilingual
Hobbies and Interests
Cooking, Dancing, Reading Books
Timeline
Server
Tim Hortons E.A.M Enterprise Ltd
02.2024 - Current
Server
Alshaya trading For Retail S.P.C. Bahrain
11.2017 - 12.2023
Server
Sun City Ventures W.L Bahrain
08.2015 - 08.2017
Server
Josel Foods Corporation Philippines
12.2005 - 09.2013
Bachelor of Secondary Education - undefined
Rizal Technology University
High School - undefined
Rizal High School
Elementary - undefined
Narvacan 2 Elementary School
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