Jovanna Gomez
Santa Maria
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
PCA Personal Care Assistant
Sydney Creek
05.2021 - 12.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Front Desk Receptionist
Digital Medical Imaging
12.2022 - 09.2023
- Verify insurances,
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer problems and complaints.
- Schedule appointments,
- Check patients in,
- Collect Co-payments/Co-insurances/Account Balances, Process referrals,
- Other duties as needed
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kitchen Prep/Cashier
TACO BELL
06.2016 - 10.2018
- Engaged with customers in a sincere and friendly manner, Efficiently builds loyalty and long-term relationships with customers
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Trade school in Medical assistant -
Center of Employment Training
Santa Maria, CA05.2024
High School Diploma -
Delta High School
Santa Maria, CA06.2015
Skills
- Servsafe
- Food Safety
- Food Handling
- Merchandising
- Cash Handling
- Meal Preparation
- Cleaning Experience
- Food Production
- Nutrition monitoring
- Feeding Assistance
- Room Cleaning and Restocking
- Oral Hygiene
- Documenting behaviors
- Caregiving
- Senior Care
- Dementia Care
- Alzheimer's Care
- Front desk (Less than 1 year)
- Personal Hygiene Assistance
- HIPAA Compliance
- Clinical Training
- Vital signs
Timeline
Front Desk Receptionist
Digital Medical Imaging
12.2022 - 09.2023
PCA Personal Care Assistant
Sydney Creek
05.2021 - 12.2023
Kitchen Prep/Cashier
TACO BELL
06.2016 - 10.2018
Trade school in Medical assistant -
Center of Employment Training
High School Diploma -
Delta High School
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