Jovanna Garcia-Espinoza
Fresno
Summary
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Mri Imaging Center Of Fresno
Fresno, CA
09.2022 - Current
- Managed patient check-in and appointment scheduling to enhance workflow efficiency.
- Assisted in managing front desk operations, ensuring a welcoming environment for patients and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Reviewed insurance claims for accuracy, minimizing errors and expediting approvals.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Provided legal counsel on compliance with healthcare regulations and patient rights.
Medical Assistant
Peachwood Medical Group
Clovis, CA
02.2022 - 09.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Tested and recorded blood glucose levels.
- Assisted physicians with examinations and procedures, enhancing patient care quality.
- Administered patient assessments and vital sign checks to ensure accurate medical records.
Medical Assistant
Valley Pediatrics
Madera, CA
12.2012 - 02.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Diploma - Medical Assistant
UEI College - Fresno
Fresno, CA12.2012
Skills
- ICD-10 proficiency
- CPT knowledge
- HIPAA compliance
- Medical terminology knowledge
- CPR
- Immunization administration
- Compassionate caregiver
- Fluent in English and Spanish
- Vital sign monitoring
- Insurance verification
- Telephone skills
- Data entry
- Respectful and compassionate
- Organization skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Mri Imaging Center Of Fresno
09.2022 - Current
Medical Assistant
Peachwood Medical Group
02.2022 - 09.2022
Medical Assistant
Valley Pediatrics
12.2012 - 02.2016
Diploma - Medical Assistant
UEI College - Fresno