Jovani Cervantes
Ventura
Summary
Experienced street maintenance worker recognized for strong communication and collaboration skills. Committed to maintaining high standards in street repair and providing excellent service to residents. Ready to leverage expertise in safety and teamwork to enhance community infrastructure. Dedicated crew member specializing in customer service, and problem-solving. Proven track record in enhancing customer satisfaction and fostering team collaboration in high-pressure environments.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
Street Maintenance Worker ll
City Of Thousand Oaks
Thousand Oaks
04.2022 - Current
- Maintained roadways by repairing potholes and resurfacing streets
- Operated heavy machinery for street cleaning and maintenance repairs task
- Collaborated with team members to schedule regular maintenance activities
- Inspected Traffic street signs & markings for visibility and compliance with regulations
- Responded promptly to citizen requests regarding street issues and repairs
- Participated in safety training programs to uphold workplace policy standards.
- Documented maintenance activities and reported findings to supervisors regularly
- Cleaned and maintained streets, sidewalks, curbs & gutters, and storm drains & pollution
- Installation of Water systems & sewer repairs
- Maintain update training sessions related to machinery and safety protocols.
- Repaired pavement cracks using sealant materials.
- Followed regulations regarding disposal of hazardous waste materials
- Erected signs and cones to divert traffic in active work areas.
- Coordinate new or existing street maintenance repairs
- Assisted with roadway projects and highway repairs by controlling traffic patterns
- Providing excellent customer to the public
- Customer inquiries
- Managed Improvements ( CI & MI ) projects
- Maintained records documentation
- Ensured all safety regulations in compliance
- Inspections for roads maintenance repairs
- Installed traffic signs, signals, and guardrails as needed.
- Loaded and unloaded trucks with required materials for assigned tasks.
- Worked closely with engineering staff to ensure quality control standards are met.
- Financial Budgeting
- Team Building
- Project Management Coordination with contractors
Crew Member
Trader’s joes
Ventura
07.2022 - 07.2026
- Delivered exceptional customer service by assisting with inquiries and product selections.
- Maintained cleanliness and organization of store displays to enhance visual appeal.
- Operated cash register and processed transactions efficiently to ensure smooth operations.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new crew members on store policies and best practices to ensure compliance.
- Collaborated with team members to optimize layout efficiency and improve customer experiences.
- Resolved customer complaints professionally, maintaining a positive atmosphere for all guests.
- Ensured compliance with health and safety standards in food handling and storage areas.
Street Maintenance Worker ll
City Of Oxnard
Oxnard
11.2008 - 04.2022
- Maintained roadways by repairing potholes and resurfacing streets.
- Operated heavy machinery for street cleaning and maintenance tasks.
- Capital Improvements projects for street reconstruction.
- Managed quality inventory for materials, equipment.
- Head painter for operations and coordination for work assignments.
- Collaborated with team members to schedule regular maintenance activities.
- Inspected street signs and markings for visibility and compliance with regulations.
- Responded promptly to citizen requests regarding street issues and repairs.
- Participated in safety training programs to uphold workplace standards.
- Documented maintenance activities and reported findings to supervisors regularly.
- Cleaned and maintained streets, sidewalks, curbs, gutters, and storm drains.
- Performed minor mechanical repairs on equipment used in street maintenance projects.
- Applied asphalt patching material to repair potholes in roads.
- Ensured that all safety regulations were followed while performing assigned duties.
- Inspected roads for potholes and other maintenance issues.
- Installed traffic signs, signals, and guardrails as needed.
- Collected litter from streets using appropriate tools provided by the city and township authority.
- Loaded and unloaded trucks with required materials for assigned tasks.
- Maintained records of work performed on a daily basis.
- Swept streets to remove dirt and debris buildup.
- Communicated with supervisors regarding any problems or delays encountered during job performance.
- Replaced street lighting fixtures with new ones.
- Attended training sessions related to proper use of machinery and safety protocols.
- Worked closely with engineering staff to ensure quality control standards are met.
- Repaired pavement cracks using sealant materials.
- Followed local laws regarding disposal of hazardous waste materials generated due to street maintenance activities.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Flagged motorists to provide warning of obstacles and repair work.
- Erected signs and cones to divert traffic in active work areas.
- Operated pneumatic tampers to repair joints and patch broken pavement with asphalt.
- Measured locations for installation of markers, utilizing tape, string or chalk.
- Assisted with roadway projects and highway repairs by controlling traffic patterns.
- Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
- Organized night work operations.
- Organized special projects restoration.
- Emergency response.
- Organized special city functions & festivals.
- Training new employees.
- Collaborating with city engineers and multiple division.
- Work release program.
Customer Service Manager
76 Gas Station
Moorpark
11.2020 - 01.2022
- Managed daily operations and staff scheduling for smooth service delivery.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Oversaw inventory management and ensured accurate stock levels at the station.
- Implemented safety protocols to maintain a safe work environment for staff.
- Coordinated with vendors for timely delivery of fuel and supplies.
- Monitored team performance and provided feedback to improve service quality.
- Developed training materials to support ongoing employee development initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed team of customer service representatives to ensure high-quality support.
- Implemented customer feedback processes to improve service delivery.
- Analyzed customer inquiries to identify trends and areas for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Organized client contracts, records, and reports to strengthen traceability.
- Store maintenance, cleanliness, equipment properly operation.
- Cashier, store operation’s.
- money management, and safe deposits transactions.
- Inventory materials reports.
- Closing operations.
Customer Service Manager
Chevron
Ventura
07.2020 - 01.2022
- Managed team of customer service representatives to ensure high-quality support.
- Implemented customer feedback processes to improve service delivery.
- Analyzed customer inquiries to identify trends and areas for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Organized client contracts, records, and reports to strengthen traceability.
- Store maintenance, cleanliness, equipment properly operation.
- Cashier, store operation’s, money management, and safe deposits.
- Inventory materials reports.
- Managed daily operations and staff scheduling for smooth service delivery.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Oversaw inventory management and ensured accurate stock levels at the station.
- Implemented safety protocols to maintain a safe work environment for staff.
- Coordinated with vendors for timely delivery of fuel and supplies.
- Monitored team performance and provided feedback to improve service quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
Education
High School Diploma -
Pacifica High School
600 E Gonzales Rd, Oxnard, CA 9303606-2006
Some College (No Degree) - Construction Technology
Ventura College
4667 Telegraph Rd, Ventura, CA 9300307-2026
Skills
- Heavy machinery operation
- Roadway maintenance
- Traffic management
- Hazardous waste disposal
- Customer relationship management
- Project coordination
- Emergency response
- Landscaping maintenance
- Street maintenance repairs
- Roadway inspection & safety
- Asphalt application and paving
- Inventory management
- Safety compliance & procedures
- Customer service & relations
- Team building collaboration & teamwork
- Problem solving and analytical thinking
- Time management
- Effective communication skills
- Attention to detail
- Erosion control techniques
- Sidewalk repair & Improvements
- Stormwater management strategies
- Concrete quality finish
- Sign installation techniques
- Power tool & hand tool proficiency
- Compactor operation skills
- Utility locating expertise
- Excavation techniques
- OSHA compliance knowledge
- Commercial driving skills
- Crack sealing methods
- Hazardous material handling expertise
- Drainage systems maintenance & repairs
- Loading & off loading operation skills
- Trench safety practices
- GPS navigation proficiency
- Skid steer operation expertise
- Work zone safety practices
- New Employee Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Certification
- State Of California State Water Resources Control board Water Distribution Operator Grade D1.
- CPR & First Aid training.
- Commercial CDL Class A
- Chemical Hazmat Certification
- Natural disaster First Responder
Affiliations
- Professional development
- Family
- Physical health fitness
- Personal Projects
- Education Volunteering
- Community Youth Mentorship
Timeline
Crew Member
Trader’s joes
07.2022 - 07.2026
Street Maintenance Worker ll
City Of Thousand Oaks
04.2022 - Current
Customer Service Manager
76 Gas Station
11.2020 - 01.2022
Customer Service Manager
Chevron
07.2020 - 01.2022
Street Maintenance Worker ll
City Of Oxnard
11.2008 - 04.2022
High School Diploma -
Pacifica High School
Some College (No Degree) - Construction Technology
Ventura College