Jovaneca Jean-Gilles
Toronto
Summary
Dynamic communications professional with a proven track record of delivering tailored solutions to meet diverse organizational needs. Recognized as a creative thinker with a strategic mindset, consistently driving project success and fostering team synergy to achieve measurable results. Demonstrated expertise in stakeholder management and strategic planning, enabling adaptability in fast-paced environments. Committed to leveraging strong interpersonal skills to cultivate partnerships that align seamlessly with organizational objectives.
Overview
9
9
years of professional experience
Work History
Consumer Engagement Manager
Jamieson Laboratories
04.2022 - Current
- In this role, my primary responsibility is to drive engagement with consumers and execute a social media plan with excellence, ensuring that plans roll up to the overall digital content strategy, across the Jamieson Wellness portfolio of brands. The Consumer Engagement Manager is responsible for creating brand content calendars, optimizing performance on all social media platforms and creating best-in-class consumer-led social content and consumer engagement experiences that align with the brand’s positioning, tone and platform best practices. The Consumer Engagement Manager will monitor consumer and social trends, and regularly pull performance data and learnings to develop relevant content that can be used on a global scale. While an understanding of all digital marketing is required in order to collaborate on all digital content initiatives, this role will focus mainly on social media and engagement.
Assistant Communications Manager
Jamieson Laboratories
05.2018 - 04.2022
- In this role, I am charged with leading the execution of all content across Owned Media channels. This includes ideation and creation for platforms such as Facebook, Instagram, Email and Web. I have consistently exceeded content performance month over month by applying learnings gained through deep analysis of monthly analytics across platforms, monitored through Google’s Data Studio. I have also taken on additional responsibility, including leading the Social Committee as well as Events and Outreach for the organization’s first established ERG.
Digital Media Coordinator
Jamieson Laboratories
04.2017 - 05.2018
- This role focused largely on community engagement, as well as content curation with use of stock imagery. I maintained a closely monitored content calendar of all campaigns, worked cross-functionally within the marketing team to ensure synergies in store and online, under the guidance of the Content Manager.
Digital Media Coordinator
Sloane Fine Tea Merchants
09.2016 - 04.2017
- This ‘all-in-one’ role handled much of the strategy and execution of the organization’s marketing function. Through blog, social and influencer marketing the Digital Media Coordinator was tasked with both growing and engaging digital audiences.
Education
Bachelor’s of Arts - Psychology
Prof G Strategy Sprint
Bachelor’s of Arts - Psychology
Carleton University
05.2011
Skills
- Skilled in digital content creation
- Analytical problem solver
- Effective communicator with strong relationship-building skills
- Quick to embrace challenges
- Demonstrated customer service expertise
- Highly proficient in basic computer skills, with the ability to operate standard office equipment
- Experienced in the principles of call control and customer situational judgment
- Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
- Possess excellent communication skills which can be demonstrated through active listening and empathetic and sincere dialogue
- Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
- Comfortable working independently and within a team environment You have the ability to multitask and embrace change
- Ability to work in a statistically driven environment, measured by call quality and call productivity goals
- Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- Strong verbal and written skills required
- Self-motivated self-starter who can work independently as well as part of a team
- Strong analytical skills and technical aptitude
- Strategic thinking
- Best practices optimization
- Project planning
- Data analytics
- Data interpretation
- Event coordination
- Engagement strategy
- Budgeting and allocation
- Teamwork and collaboration
- Critical and creative thinking
- Business analysis
- Stakeholder relations
- Accounts payable
LANGUAGES
Fully bilingual in French and English
Timeline
Consumer Engagement Manager
Jamieson Laboratories
04.2022 - Current
Assistant Communications Manager
Jamieson Laboratories
05.2018 - 04.2022
Digital Media Coordinator
Jamieson Laboratories
04.2017 - 05.2018
Digital Media Coordinator
Sloane Fine Tea Merchants
09.2016 - 04.2017
Bachelor’s of Arts - Psychology
Carleton University
Bachelor’s of Arts - Psychology
Prof G Strategy Sprint
Similar Profiles
Colin FinertyColin Finerty
Research Specialist at Jamieson LaboratoriesResearch Specialist at Jamieson Laboratories
Thomas HoldenThomas Holden
Offline Packaging Operator at Jamieson LaboratoriesOffline Packaging Operator at Jamieson Laboratories
GORBY SANDHUGORBY SANDHU
Senior Regulatory Affairs Specialist at Dell Tech Laboratories Ltd.Senior Regulatory Affairs Specialist at Dell Tech Laboratories Ltd.
Om AgravatOm Agravat
Inside Sales Representative at Hp IncInside Sales Representative at Hp Inc
Ramandeep Kaur GillRamandeep Kaur Gill
Loss Prevention Supervisor at Holt RenfrewLoss Prevention Supervisor at Holt Renfrew