Jovana Pena
Pomona
Summary
Results-driven Sales Operations professional with experience supporting contract management, retail operations, and cross-functional processes in a fast-paced CPG environment. Skilled in Salesforce, SAP, TPM, and Excel, with a strong ability to manage operational workflows, resolve issues efficiently, and maintain accurate data across systems. Known for strong organizational skills, attention to detail, adaptability, and proactive problem solving.
Overview
9
9
years of professional experience
Work History
Sales Excellence Analyst
Lambweston
Remote
12.2023 - Current
- Manage and review pending audit queues in Salesforce to ensure contract accuracy, compliance, and timely processing for U.S. East customer accounts.
- Support Sales Operations by maintaining accurate contract data, pricing details, product information, and promotional records across Salesforce and SAP systems.
- Coordinate cross-functionally with sales, finance, settlement and IT to resolve contract discrepancies, pricing issues, and account setup concerns.
- Assist with trade promotion and operational workflows by monitoring promotions, troubleshooting processing issues, and supporting system updates within TPM and SAP.
- Assist with reporting, data cleanup projects, and process improvement initiatives to improve operational efficiency and reduce manual errors.
- Utilize Salesforce, SAP, Microsoft Excel, Power BI, and Microsoft Teams to manage workflows, reporting, operational support, and cross-functional communication.
- Ensure data integrity across systems by reviewing account details, contract dates, product identifiers (PIDs), allowances, and distributor information for accuracy and compliance.
- Communicate professionally with internal stakeholders to provide updates, clarify requirements, and drive issue resolution in a fast-paced environment.
- Support onboarding and maintenance of customer accounts by verifying setup requirements, identifying missing information, and coordinating corrections across teams.
Assistant Manager
T-Mobile
Baldwin Park, CA
07.2017 - 12.2023
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and implemented training programs to enhance employee skills and product knowledge.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Collaborated with marketing teams to align promotions with customer needs and market trends.
- Utilized Power BI to track sales performance, manage leads, and optimize customer interactions for improved results.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree -
Mt. San Antonio College
Walnut, CASkills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Salesforce (SFDC)
- Cross-Functional Collaboration
- Operational Support
- Organizational Skills
- SAP
- Problem Solving
- Attention to Detail
- Salesforce
Timeline
Sales Excellence Analyst
Lambweston
12.2023 - Current
Assistant Manager
T-Mobile
07.2017 - 12.2023
No Degree -
Mt. San Antonio College