Jovana Pena
Pomona
Summary
Detail oriented operations professional with experience supporting audit, compliance, and customer account workflows in Salesforce. Owns high volume cases queues across the East Coast region, ensuring accuracy, timely resolution, and process adherence. Strong cross functional collaborator with a background in customer facing leadership, process improvement, and operational support.
Overview
6
6
years of professional experience
Work History
Sales Data Analyst
Lamb Weston
Remote
12.2023 - Current
- Supported data migration efforts to ensure accurate transfer into SAP systems.
- Analyzed business processes to identify SAP system requirements and improvements.
- Analyzed Salesforce data for accuracy and completeness, identifying gaps in data integrity.
- Sales data analysis and trend identification.
- KPI development and performance tracking.
- Vendor coordination and invoice management.
- Ensured data accuracy by implementing validation checks in reporting systems.
- Facilitated cross-functional collaboration between Sales, Marketing, Customer Service teams to ensure high levels of customer satisfaction.
- Objection handling and problem
- Customer experience optimization resolution.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Own and manage the Pending Audit Queue in Salesforce for all East CTR accounts across the U.S., ensuring timely review, resolution, and compliance.
Assistant Store Manager
T-Mobile
Baldwin Park
11.2019 - 12.2023
- Led daily store operations in a fast-paced retail environment, supporting revenue growth, customer satisfaction, and operational excellence.
- Coached, trained, and supported sales associates to improve performance, product knowledge, and customer engagement.
- Analyzed sales performance, conversion metrics, and customer feedback to identify trends and opportunities for improvement.
- Partnered with district leadership to execute promotions, product launches, and process changes aligned with business goals.
- Ensured compliance with company policies, operational standards, and security procedures.
- Streamlined data processes through automation in Power BI workflows.
Education
Rio Hondo College
Whittier, CASkills
- Salesforce case management
- Audit and compliance support
- Process improvement
- Cross-functional collaboration
- Data analysis and documentation
- Customer account management
- Operational support
- Issue resolution
- CRM software proficiency
- Proficient in SAP
Languages
Spanish
Professional
Timeline
Sales Data Analyst
Lamb Weston
12.2023 - Current
Assistant Store Manager
T-Mobile
11.2019 - 12.2023
Rio Hondo College