Jovan Johnson
Fremont
Summary
Dynamic barista with expertise in espresso machine operation and a strong background in hospitality service at Starbucks. Recognized for enhancing customer loyalty through effective communication and soft selling techniques. Proven ability to create a diverse range of beverages, consistently achieving high customer satisfaction scores.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
02.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
John F. Kennedy High School
Fremont, CASkills
- Display case merchandising
- Espresso machine operation
- Coffee expertise
- Soft selling
- Hospitality service expertise
- Menu memorization
Timeline
Barista
Starbucks
02.2022 - Current
High School Diploma -
John F. Kennedy High School
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