Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Journey

Journey

VANCOUVER,브리티시 컬럼비아

Summary

I am a bilingual applicant whose native language is Korean. I have experience in customer service in various fields, and I am confident that my biggest strength is diligence.

Overview

2
2
years of professional experience

Work History

Guest Services Manager

Pyeong-chang International Film Festival
01.2021 - 08.2022
  • Reviewed upcoming events and planned for expected challenges.
  • Set and managed policies for concierge services and guest relations.
  • Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
  • Understood and implemented safety and emergency procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Hotel Concierge

Sono Hotels & Resorts
07.2016 - 02.2017
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Delivered prompt service to prioritize customer needs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

BBA - Department of Distribution

Gangneung-Wonju National University in Korea
Korea
02.2021

Skills

  • Baggage Handling
  • Special Needs Clients
  • Excellent Interpersonal Skills
  • Checking and Weighing Baggage
  • Passenger Assistance
  • fast learner
  • punctual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Services Manager

Pyeong-chang International Film Festival
01.2021 - 08.2022

Hotel Concierge

Sono Hotels & Resorts
07.2016 - 02.2017

BBA - Department of Distribution

Gangneung-Wonju National University in Korea

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