Journey Coulson
St. Catharines,ON
Summary
Proven team player with a track record of enhancing customer satisfaction at Boston Pizza through exceptional communication and customer service skills. Expert in high-volume dining environments, demonstrated by training staff and improving service efficiency. Skilled in payment processing and interactive communication, consistently achieving positive outcomes in challenging situations.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Boston Pizza
09.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Camp Counselor
Nature School and Education Centre
06.2023 - 09.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Busser
Georges Greek VIllage
02.2022 - 06.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Education
Bachelor of Arts -
Brock University
St Catherines04.2027
Skills
Customer Service
Interactive communication skills
Exceptional communication
Payment Processing
High-volume dining
Team Player
Languages
English
Native or Bilingual
Timeline
Hostess/Cashier
Boston Pizza
09.2023 - Current
Camp Counselor
Nature School and Education Centre
06.2023 - 09.2023
Busser
Georges Greek VIllage
02.2022 - 06.2023
Bachelor of Arts -
Brock University
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