Jourdyn Harlow

• Solely responsible for ensuring the comfort, safety, and security of up to 50 passengers.
• Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
• Proficient in the operation and safety procedures of the ERJ 145 aircraft. Ensuring compliance with industry standards and regulations.
• Managed in-flight services, including refreshments and duty-free sales, enhancing overall passenger experience.

• Demonstrated expertise in jazz music by curating vinyl selections nightly, enhancing the bar's ambiance and customer experience.
• Managed guest reservations and seating arrangements efficiently, optimizing table turnover and customer flow.
• Greeted and seated guests, ensuring a welcoming atmosphere.
• Monitored dining area for needs, proactively addressing customer requests.
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• Authorized & issued guest badges ensuring the safety of the building.
• Provided exceptional support to employees by handling inquiries, troubleshooting issues, and delivering solutions tailored to their needs.
• Developed and maintained documentation for service processes and protocols, ensuring consistency and compliance across the organization.
• Logged tickets for deliveries, rentals, and pre-registering guests.

• Greeting over 200 guests a night, in a fine dining environment, ensuring exceptional service.
• Managing reservations and seating arrangements, ensuring optimal use of restaurant space and timely service for guests.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Conducted tours of the restaurant, curating a personable experience for potential customers.

• Collaborated closely with artists to gather video and photo content for promotional purposes.
• Managed calendar listings and ensured accurate event details for over 100 artists.
• Sent emails and collaborating with team to promote upcoming events.
• Facilitated and engaged with guests during sold out events across multiple venues.

• Provided excellent customer service to event attendees, ensuring smooth operations and positive guest experiences.
• Assisted in managing and executing setup and cleanup for over 300 attendees.
• Initiated events by communicating with over 100 vendors, volunteers, and event organizers.
• Demonstrated reliability, professionalism, and dedication throughout duration of event.

Coordinated and controlled reservations, ensuring efficient seating and customer satisfaction.

• Oversaw cleanliness and organization of 3 dining areas, maintaining a pleasant atmosphere.
• Assisted in coordinating events and special occasions, contributing to a memorable dining experience.
• Trained new hostesses on best practices for guest engagement and service standards.