Jourdyn Godoy
Torrance
Summary
Dynamic leader and adept communicator with proven expertise in customer service and problem-solving honed at Universal Studios Hollywood. Excelled in roles requiring attention to detail and strong people management, significantly enhancing team productivity and client satisfaction. Skilled in computer applications and active listening, consistently achieving and surpassing organizational goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
School of Dance and Music
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Administrative Assistant
Los Angeles Metropolitan Debate League
07.2018 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Team Leader
Universal Studios Hollywood
08.2019 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
High School Diploma -
East Valley High School
North Hollywood, CA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Computer skills
- Listening skills
- People management
- Customer relations
- Strong problem solver
- Problem-solving skills
- Professional communication
- Appointment scheduling
- Sensitive information handling
- Coaching
- Flexible schedule
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Front Desk Receptionist
School of Dance and Music
03.2023 - Current
Team Leader
Universal Studios Hollywood
08.2019 - 02.2023
Administrative Assistant
Los Angeles Metropolitan Debate League
07.2018 - Current
High School Diploma -
East Valley High School
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