JOURDAN KRAKOFF
HAYWARD
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
9
9
years of professional experience
Work History
On-Site Store Manager
RoundOne Entertainment
11.2023 - 03.2025
- Achieve sales goals through the efficient execution of Company policies
- Assist customers and perform minor repairs on various machines without the assistance of mechanics on duty
- Explains game operation or rules to customers and responds to customer complaints of machine malfunction
- Plan and prepare work schedules and assignments of employees to specific duties
- Monitor store inventory levels daily to ensure adequate availability of products
- Ensure all store amusement employees are properly trained
- Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner
- Able to perform General Manager duties in his/her absence
- Monitor store staffing daily to ensure the department is adequately staffed
- Assist the General Manager in curbing internal and external theft
- Assist with overall operations improvements such as increasing customer base
- Provides superior customer service and satisfaction by being constantly visible and readily accessible to our customers
- Resolve complex customer complaints
- Conducts alcohol and age restriction control in accordance with company policies
- Perform all shift duties as required by the General Manager
- Assist in the recruitment and hiring of the most qualified applicants to meet store needs
- Receiving/Shipping
- Invoicing
- Cash Handling and Management of front Counter to include register functions/procedures
- Travel for company-related errands and off-site assignments
- Audits of refunds and/or credits against itemized sales from the previous day
- Audits of cash drawers and transactions
- Book and track special events
- Creates Daily Audit Report with sales information and auditing discoveries for store management
On-Site Store Manager/ Health and Wellness Coach
Jenny Craig
05.2022 - 05.2023
- In charge of quality control and ensuring the customer is satisfied
- Collect and process customer payments
- Responsible for selecting the most efficient way to meet customer commitments
- Responsible for open/ close company store on a daily basis
- Maintained cleanliness in the Store while following health, safety and sanitation guidelines
- Demonstrate outstanding customer service skills, advanced product knowledge, including cash register procedures and computer work
- Generated sales, and helped to safeguard company assets
- Monitor and keep up with maintenance, call maintenance if anything is needed to be fixed for the store
- Trained new employees, approved and edited time cards, make weekly schedules for my employees, inputting invoices, performed outbound and inbound calls
- Help clients create and implement effective solutions to improve their health and wellness
- Use general knowledge of nutrition and diet
- Identify behavior and habit changes to help client transform their lives
Assistant Manager
Chevron
10.2021 - 05.2022
- Demonstrate customer service skills, advanced product knowledge
- Build quality customer relationships that result in increased sales and repeat business
- My duties consist of handling the register, training new employees on register rules and regulations
- Ensure correct posting of transactions staying in compliance and keeping my teller area clean and organized
- Goal oriented, self-sufficient and positive
- Trained for all shifts including morning, mid and graveyard
- Food responsibilities included preparing menu items, cleaning the oven and cooking area daily, properly storing food
- Inside duties also consist of filling the vault with cash when needed, ordering new merchandise, auditing cigarettes, doing daily paperwork and invoices, moping, sweeping the store, gathering garbage, cleaning the bathrooms and replacing anything such as soap or paper if needed
- Monitor floor stock, front faze and replenish merchandise from floor
- Outside responsibility include checking garbage at each pump, wipe down clean each pump and pick up any extra garbage off of the ground
- Monitor and keep up with maintenance on the carwash
- Call maintenance if anything is needed to be fixed for the store
Assistant Store Manager
Cash One
12.2019 - 02.2021
- Demonstrate outstanding customer service skills, advanced product knowledge
- Proficient in typing
- Responsible for open/close store daily
- Duties consist of verify and cashing checks, sell money orders
- Check free agent (processing bills, western union sending and receiving transfers)
- Assisted with compliance programs such as AML, CTR, and SAR
- Also trained new employees on rules and regulations
- Supervises check processing staff and ensures correct posting of transactions including check cashing, deposits, and loan payments
- Responsible for documenting bounced and fraudulent checks and notifying the proper authorities
- I am organized, and clean teller area as well as center daily, answer telephone inquiries on policy and products including check cashing, bill pay, western union, prepaid cards and major loans
- Build quality customer relationships that result in increased sales and repeat business
- Goal oriented, self-sufficient positive and cheerful and train new employees
Supervisor of kitchen and front of store
Round Table Pizza
10.2019 - 12.2019
- Maintained cleanliness in the restaurant while following health, safety and sanitation guidelines
- Demonstrate outstanding customer service skills, advanced product knowledge, including cash register procedures
- Generated sales, and helped to safeguard company assets
- Food responsibilities included preparing menu items, cleaning the kitchen and cashiering
- Processed and replenished merchandise and monitored floor stock
- Train new employees
Center Manager
Check Into Cash
08.2016 - 09.2019
- Demonstrate outstanding customer service skills, advanced product knowledge
- Proficient in typing
- Responsible for open/close store daily
- Duties consist of verify and cashing checks, sell money orders
- Check free agent (processing bills, Western Union sending and receiving transfers)
- Assisted with compliance programs such as AML, CTR, and SAR
- Also trained new employees on rules and regulations
- Supervises check processing staff and ensures correct posting of transactions including check cashing, deposits, and loan payments
- Responsible for documenting bounced and fraudulent checks and notifying the proper authorities
- I am organized, and clean teller area as well as center daily, answer telephone inquiries on policy and products including check cashing, bill pay, western union, prepaid cards and major loans
- Build quality customer relationships that result in increased sales and repeat business
- Goal oriented, self-sufficient positive and cheerful
Supervisor
Patxis Pizza
01.2016 - 08.2016
- Maintained cleanliness in the restaurant while following health, safety and sanitation guidelines
- Demonstrate outstanding customer service skills, advanced product knowledge, including cash register procedures
- Generated sales, and helped to safeguard company assets
- Food responsibilities included preparing menu items, cleaning the kitchen and cashiering
- Processed and replenished merchandise and monitored floor stock
- Trained new employees
Education
Diablo Valley College - Early Childhood Development
Diablo Valley College
Pleasant Hill, CA05.2011
Skills
- Team leadership
- Inventory management
- Customer service
- Sales optimization
- Store operations
- Budget management
- Visual merchandising
- Product knowledge
- Loss prevention
- Cash handling
- Employee scheduling
- Marketing strategies
- Sales forecasting
- Staff development
- Retail management
- Strategic planning
- Financial reporting
- Time management
- Team motivation
- Goal setting
- Store maintenance
- Quality assurance
- Customer feedback
- Cost control
- Sales analysis
- Performance reviews
- Retail merchandise quality standards
- Loss prevention procedures
- Inventory oversight
- Bank and safe deposits
- Bank deposit procedures
- Accurate money handling
- Payroll management
- Product merchandising
- Retail sales techniques
- Team development
- Sales strategies
- Order management
- Operations
- Relationship building and management
- Documentation and reporting
- Opening and closing procedures
- Work Planning and Prioritization
- Sales expertise
- Staff supervision
- Staff management
- Policies and procedures
- Supply ordering
- Leadership development
- Operations management
- Recruiting and hiring
- Team building and leadership
- POS systems
- Recruitment and hiring
- Inventory control
- Employee training
- Shift scheduling
- Retail inventory management
- Cash management
- Store merchandising
- Team leadership and coaching
- Outstanding communication skills
- Friendly and positive
- Store opening and closing
- Training and mentoring
- Customer service management
- Multitasking and organization
- Customer relations
- Problem-solving
- Performance improvement
- Retail sales
- Customer insights
- Order fulfillment
- Store presentation
- Sales reports
- Communication skills
- Training programs
- Staff training
Timeline
On-Site Store Manager
RoundOne Entertainment
11.2023 - 03.2025
On-Site Store Manager/ Health and Wellness Coach
Jenny Craig
05.2022 - 05.2023
Assistant Manager
Chevron
10.2021 - 05.2022
Assistant Store Manager
Cash One
12.2019 - 02.2021
Supervisor of kitchen and front of store
Round Table Pizza
10.2019 - 12.2019
Center Manager
Check Into Cash
08.2016 - 09.2019
Supervisor
Patxis Pizza
01.2016 - 08.2016
Diablo Valley College - Early Childhood Development
Diablo Valley College
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