Jourdan Bosman
Tustin
Summary
Committed employee, excels in problem solving and communication
Thrives in fast paced environments
Can bring professionalism to the job while still maintaining integrity
CPR certified
Overview
10
10
years of professional experience
Work History
Client Services Manager
Pacific Resources Group
Costa Mesa, CA
01.2024 - Current
- Maintain positive client relationships through consistent communication and exceptional customer service.
- Proactively monitor and manage upcoming court-related deadlines and events, including answers, discovery, and mediation proceedings.
- Serve as the primary liaison between clients and opposing counsel, ensuring timely and effective communication on the client's behalf.
- Negotiate favorable settlement agreements that align with both the client's financial circumstances and the lender's objectives.
- Collaborate with team members to identify and implement strategies that enhance client service and overall case outcomes.
- Provide ongoing support to clients following settlement agreements by monitoring payment compliance, addressing concerns, and coordinating with opposing counsel to help prevent defaults and maintain agreement terms.
Manager
Abduco Ind.
Garden Grove, CA
03.2016 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts - Kinesiology
Santiago Canyon College
Orange, CA06.2020
Skills
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
- Brand Management
- Communications
Timeline
Client Services Manager
Pacific Resources Group
01.2024 - Current
Manager
Abduco Ind.
03.2016 - 03.2023
Associate of Arts - Kinesiology
Santiago Canyon College