Jotishna Ram
Vancouver,BC
Summary
- To secure a stimulating and rewarding career with a growing company
- Highly motivated, creative individual skilled in completing tasks accurately
- Proven track record for meeting timelines and exceeding expectations
- Ability to work well independently or in a strong team concept environment
- Possess exceptional customer service skills
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Save On Foods
01.2022 - Current
- Handle all customers courteously and efficiently
- Identify customer needs and make appropriate recommendations
- Excellent skills in time management and organization
- Check product rotation to remove outdated products
- High skills in following company procedures and directions.
Cashier
TIM HORTON’S
01.2018 - 01.2020
- Maintaining and promoting exceptional customer service and public relations
- Handling cash, credit card and bank card transactions
- Balancing cash drawer with consistently high level of accuracy
- Assisting in store opening and closing procedures.
Cashier
Triple O’s (White Spot) Restaurant
01.2015 - 01.2018
- Promptly and accurately processed customers’ food orders
- Handled and received customer payments by cash, credit card, and bank card
- Assisted in restaurant maintenance and inventory control
- Taking and processing customers’ food orders via drive-thru service or inside front counter services.
Crew Member
McDonald’s Restaurant
01.2014 - 01.2015
- Provided initial contact with customers and assisted them with their needs ensuring superior service and satisfaction
- Worked together with staff to make certain all customers fully enjoyed their food and overall restaurant experience
- Processed and received customer payments
- Provided support to servers, ensuring all service objectives were met
- Assisted in the development and implementation of new policies and procedures
- Trained new employees.
Education
DIPLOMA IN ACCOUNTING -
BCIT
08.2025
High School Diploma -
South Hill Education Center
01.2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Internet Explorer
- Data Entry
- Active Listening
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Customer Relations
- Computer Proficiency
References
Available upon request.
Hobbies and Interests
- Reading books
- Listening to music
- Helping others
- Participating in various recreational activities
- Engaging in new pursuits with new people
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Save On Foods
01.2022 - Current
Cashier
TIM HORTON’S
01.2018 - 01.2020
Cashier
Triple O’s (White Spot) Restaurant
01.2015 - 01.2018
Crew Member
McDonald’s Restaurant
01.2014 - 01.2015
DIPLOMA IN ACCOUNTING -
BCIT
High School Diploma -
South Hill Education Center