Jot Dhillon
Brampton,ON
Summary
Looking for a challenging and rewarding position that would allow me to demonstrate my initiative, hard work ethic, and commitment to the organization.
Overview
11
11
years of professional experience
Work History
Account Executive and Freight Broker
SSP Global Forwarding Inc.
01.2023 - Current
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met and exceeded service level goals to achieve standards and expectations.
- Met existing customers to review current services and expand sales opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Attended networking events to build relationships and identify sales opportunities.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
Logistics Coordinator
SSP Truck Line Inc
02.2021 - 01.2022
- Analyzed customer requirements and provided customized logistics solutions.
- Generated documentation and information required for customer shipments.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Electrical Technician
B&E Low Voltage and Home Automation
01.2017 - 02.2021
- Install and program home automation systems with control4 and other systems
- Install audio and video systems
- Install network switches, routers
- Termination of cat5/cat6/rg6
- Install security cameras and alarm
- Troubleshooting
- Pre-wires
- Help clients on daily basis with their needs on a daily basis.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Interpreted test information to resolve design-related problems.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical conduit and wiring for power, controls, and lighting.
Sous Chef
Elisabeth Chalet
01.2015 - 02.2021
- Order ingredients and supplies
- Prepare meals
- Ensure all the dishes meet the standards of the restaurant
- Decide on daily specials and be creative with them
- Work on different stations where more attention in is needed
- Make soups, sauces, cakes and pastries
- Provide guidance and support to kitchen staff.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
Instrumentation Engineer
Siad macchine impianti
07.2013 - 10.2014
- Create P&ID
- Update inventory of instruments and devices
- Correct and review of electrical, instrumentation drawings in Autocad
- Choose the instrumentation for P&ID
- Update the progress of the jobs with internal software and Autocad.
Education
Mechanical Engineering -
University of Bergamo
Bergamo, Italy01.2014
High School Diploma in Electrical Engineering and Automation -
Itis Marconi Secondary School
Dalmine, Italy01.2012
Skills
- Painting
- Autocad
- Microsoft Office
- Cooking
- New business opportunities
- Client Relationship Building
- Lead Development
- Contract Negotiation
- Customer Service
- Goals and performance
- Customer Relationship Management
- Supervision and leadership
- Team Management
- Flexible and Adaptable
Additional Information
Fluent in English and Italian, and able to communicate in Hindi and Punjabi, Reliable, punctual, and committed hard worker, Strong customer service skills and excellent chef and enjoy cooking, Experienced chef who enjoys cooking and creating new dishes, First-hand experience as a cashier and server in Italy, Able to work well independently or with as part of a team, Computer literate, Volunteer for Italian Day on Commercial Drive, Food Safe 1 Certificate, Enjoy Hobbies include creating artwork, such as creating oil paintings and of landscapes
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Italian
Native or Bilingual
Timeline
Account Executive and Freight Broker
SSP Global Forwarding Inc.
01.2023 - Current
Logistics Coordinator
SSP Truck Line Inc
02.2021 - 01.2022
Electrical Technician
B&E Low Voltage and Home Automation
01.2017 - 02.2021
Sous Chef
Elisabeth Chalet
01.2015 - 02.2021
Instrumentation Engineer
Siad macchine impianti
07.2013 - 10.2014
Mechanical Engineering -
University of Bergamo
High School Diploma in Electrical Engineering and Automation -
Itis Marconi Secondary School
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