JOSUÉ GOMEZ
TORONTO,ONTARIO
Summary
4+ years as Project Manager (Migration/Transitions) Sr. Specialist.
Committed to delivering exceptional results and seeking new opportunities in the field.
Proficient on project planning, analyzing supply chain processes, proposing improvements, and supporting smooth transitions. Assessed the feasibility of process transitions, conducted research to enhance efficiency, and propose improvements to operations, records management, and communication.
Actively participated in workshops, interviews, and process migrations while monitoring progress and facilitating effective meetings with local organizations.
Experienced logistics and supply chain professional with 7+ years of industry expertise.
Specializing in multimodal transportation services and customs brokerage management for ground, ocean, and air shipments.
Accomplished roles include customer service and operations manager, and senior customer service specialist.
Additionally served as a corporate sales executive, leading a team of brand promoters and achieving quarterly purchase quotas.
Overview
13
13
years of professional experience
Work History
Project Management Office - PMO Migration, Sr. Specialist
Marelli Global Business Services America
01.2018 - 06.2022
- Project planning, ensuring adherence to deadlines, deliverables, dependencies, and resource allocation, applying Program Management tools
- Consistently achieved over 95% on-time completion rate for assigned projects
- Conduct comprehensive analysis of supply chain processes, records, and systems, providing insightful assessments on transition feasibility
- Utilize risk analysis methodologies to evaluate process transition feasibility and effectiveness of supply chain processes, identifying areas for improvement
- Offer valuable recommendations to enhance methods, systems, and procedures in operations, records management, and communications within the Logistics and Supply Chain departments of U.S. plants.
- Provide valuable support in facilitating functional workshops and conducting interviews with subject matter experts to gain in-depth knowledge of existing processes
- Track and monitor process migration progress, ensuring a smooth and successful transition
- Establish schedules and coordinate meetings with assigned local organizations, demonstrating proactive follow-up and effective communication.
Corporate Sales Executive
MARS INC Mexico
04.2016 - 01.2018
- Develop and assess sales strategies for wholesale food markets and supermarkets in Guadalajara
- Coordinate and manage sales operations at regional and divisional levels
- Ensure compliance with organizational policies and procedures for sales in both channels
- Take charge of leading, organizing, and training in-store sales team
- Ensure timely implementation of all new marketing and promotional strategies in accordance with established guidelines of the marketing department across all sites within my region of responsibility
- Implement strategic planning related to new product lines - Lead, organize and train an in-store sales team.
Customer Service and Operations Manager, Operations Supervisor, Operations staff
03.2011 - 04.2016
- (1 year) at Active On Demand Mexico
- Duties
- Passionate about delivering exceptional service and promoting a healthy work environment
- Providing comprehensive multimodal logistics solutions to meet diverse expedited transportation requirements
- Specializing in leveraging various modes of transportation including ground, ocean, and air to optimize supply chain efficiency
- Monitoring and ensuring smooth and efficient performance of customer service and operations staff
- Implementing strategies to streamline processes, improve productivity, and enhance customer satisfaction
- Generating accurate and insightful monthly reports on revenue, profit, and expenses for the Mexico office's operations
- Utilizing data analysis and financial acumen to identify trends, opportunities, and areas for cost optimization
- Building and nurturing strong customer relationships, proactively addressing their needs, and exceeding expectations
- Employing excellent communication skills to collaborate with clients, understand their unique requirements, and deliver tailored solutions
- Continuously oriented towards enhancement of operational efficiency, cost-effectiveness, and customer service through process improvement initiatives and leveraging emerging technologies.
Customer Service Representative
CEVA Logistics
11.2009 - 03.2011
- Customer Service and operations agent for high runners at CEVA Logistics
- Managing all modality shipments for high volume customers such as Crocs Mexico, along with customs brokerage and warehouse coordination
- Coordinate maritime, air and ground transportation services as well as Customs brokerage set up and document processing for international shipments
- Development of provider networks to cover door-to-door international ground services, including
- US and Mexican carriers, and US and Mexican Customs brokers.
Export specialist
French Maritime company CMACGM
06.2009 - 10.2009
- Coordinate communication between France head office and African regional offices to facilitate processes of pricing, routing and booking of sea containers.
Education
International Master - Management, Logistics and Supply Chain Management
EUROMED Ecole De Management Marseille (now KEDGE Business School
Marseille, France2009
Bachelor - International Business
Instituto Tecnológico Y De Estudios Superiores De Monterrey
Mexico2008
Skills
- Project Management
- Methodology Implementation
- Continuous Improvement projects
- International and domestic freight management
- Team management and training
- Supply Chain optimization
- Customs brokerage coordination
- Strategic Planning
- Risk Management
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Native or Bilingual
Timeline
Project Management Office - PMO Migration, Sr. Specialist
Marelli Global Business Services America
01.2018 - 06.2022
Corporate Sales Executive
MARS INC Mexico
04.2016 - 01.2018
Customer Service and Operations Manager, Operations Supervisor, Operations staff
03.2011 - 04.2016
Customer Service Representative
CEVA Logistics
11.2009 - 03.2011
Export specialist
French Maritime company CMACGM
06.2009 - 10.2009
International Master - Management, Logistics and Supply Chain Management
EUROMED Ecole De Management Marseille (now KEDGE Business School
Bachelor - International Business
Instituto Tecnológico Y De Estudios Superiores De Monterrey
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