Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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JOSUE AUGUSTO FAJARDO

Toronto,ON

Summary

Adept at transforming customer inquiries into solutions, I leveraged my analytical abilities and financial product knowledge at AllianceOne to enhance client satisfaction. My background in software development, including Java and SQL, complements my expertise in client servicing, showcasing a unique blend of technical and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Financial Represantive Agent

AllianceOne
Toronto, ON
08.2023 - Current
  • Utilized active listening and communication skills to address customer inquiries, and escalate issues to the supervisor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Identified and evaluated customer needs for financial products and services.
  • Developed strategies to increase sales of financial products and services.
  • Provided timely responses to customer inquiries about financial products and services.
  • Assisted clients in understanding complex investment concepts and terminology.
  • Ensured accuracy of all documentation related to client accounts.

Student Software Developer

Seneca
Toronto, ON
01.2022 - 04.2023
  • Experience working on solutions for several problems presented by using the required solutions with the required software
  • Technologies and languages I have worked with:
    - C, C++, Java, Visual Studio, Eclipse
    - JavaScript, Express.js, React.js, Node.js, jQuery, Heroku
    - Oracle SQL, MySql, MongoDB
    - Linux, Unix, IBMi, OOP, GitHub

Call Center Agent

Teleperformance
01.2020 - 07.2020
  • Answered, screened, and processed high volume of inbound and outbound customer calls daily utilizing call management system and wed based communication
  • Explained critical information regarding products and service to customers
  • Addressed customer problems while maintaining conversation flow

Education

Associate of Applied Science - Computer Programming

Seneca College of Applied Arts And Technology
North York, ON
04.2023

Associate of Applied Science - Commercial Pilot

Aeroandes Flight School
Cundinamarca, Bogota
04.2018

Skills

  • Call center operations System documentation Performance monitoring Resolving issues
  • Payment processing Interpersonal skills Data entry Analytical abilities
  • Customer service and care
  • Object-Oriented Programming
  • Web Programming
  • SQL
  • Programming Languages: C#
  • Teamwork and Collaboration
  • Scripting Languages: PHP, Python, Javascript
  • Project Management
  • Databases: Oracle, MongoDB
  • Client servicing
  • Financial reviews
  • Debt management
  • Finance assessment
  • Payment plans
  • Problem-solving aptitude
  • Financial products knowledge

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Financial Represantive Agent

AllianceOne
08.2023 - Current

Student Software Developer

Seneca
01.2022 - 04.2023

Call Center Agent

Teleperformance
01.2020 - 07.2020

Associate of Applied Science - Computer Programming

Seneca College of Applied Arts And Technology

Associate of Applied Science - Commercial Pilot

Aeroandes Flight School

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JOSUE AUGUSTO FAJARDO