Josue Tshiyombo Tshibangu
Langham,SK
Summary
Dynamic and dedicated professional with a clean driving record and exceptional customer service skills, honed at Uber. Proven ability to optimize routes using GPS, ensuring punctual deliveries while maintaining safety protocols. Recognized for resolving passenger concerns effectively, enhancing satisfaction and loyalty in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Uber Driver or Bolt Driver Passenger
Uber/bolt
South Africa
11.2021 - 09.2025
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Navigated efficiently using GPS and mapping tools to optimize routes and minimize wait times.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep procedures.
- Managed cashless transactions effectively, ensuring accurate fare collection and reporting.
- Resolved passenger inquiries and concerns promptly to ensure smooth ride experiences.
- Implemented safety measures to provide a secure driving environment for passengers and self.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Dispatch and Delivery
Takealot/Mr Delivery
Princess Roodepoort Johannesburg South Africa
12.2018 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Supervisor and Delivery
Pizza Perfect
Mindalore Krugersdorp South Africa
01.2018 - 12.2018
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on customer service techniques and operational procedures.
- Managed inventory levels, optimizing stock to minimize waste and costs.
- Implemented efficient workflow processes, enhancing service speed during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coordinated staff schedules to align with business needs and maximize coverage.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
MacDonald's Restaurant
Roodepoort Johannesburg South Africa
01.2014 - 12.2017
- Supervised daily operations, ensuring efficient workflow across all restaurant sections.
- Trained and mentored team members on customer service standards and food safety protocols.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations, fostering team development and accountability.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction rates.
- Monitored food quality and presentation standards to maintain brand consistency.
- Led team meetings to communicate goals, updates, and motivate staff towards peak performance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma - Comptia A+ And N+ And Cloud
Alison
Ireland Europe 01.2025
High School Diploma - Biochemistry
Arc Ciel
Mbuji Mayi , DR Congo 09.2007
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
GPS and route planning
Loading and unloading
Safety protocols
Safety management
Languages
English and french
Full Professional
Timeline
Uber Driver or Bolt Driver Passenger
Uber/bolt
11.2021 - 09.2025
Dispatch and Delivery
Takealot/Mr Delivery
12.2018 - 11.2021
Supervisor and Delivery
Pizza Perfect
01.2018 - 12.2018
Supervisor
MacDonald's Restaurant
01.2014 - 12.2017
High School Diploma - Comptia A+ And N+ And Cloud
Alison
High School Diploma - Biochemistry
Arc Ciel