Josue Rivera
North Hills
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Shift Leader
Luna Grill
Sherman Oaks
12.2024 - Current
- Implemented process improvements to enhance workflow and productivity.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Instructional Assistant
LAUSD
North Hills
03.2021 - Current
- Assisted teachers in daily classroom activities and lesson planning.
- Supported students with special needs in academic and social skills development.
- Organized educational materials and resources for classroom use.
- Monitored student progress and provided feedback to educators regularly.
- Fostered a positive classroom environment through effective communication techniques.
Chief of Staff
TCL Chinese Theater
Hollywood
12.2019 - 11.2024
- Developed communication strategies to enhance team collaboration and information flow.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared meeting agendas, notes and briefing materials.
- Supervised daily operations and ensured compliance with company standards.
- Trained new team members on procedures and customer service expectations.
- Managed inventory levels and organized stockroom for easy access.
- Assisted in resolving customer complaints by providing effective solutions.
Education
Bachelor of Science - Kinesiology
California State University, Northridge
Northridge, CA 07.2019 - 05.2024
Skills
- Process improvement
- Employee training
- Cash handling
- Operational supervision
- Policy development
- Time management
- Lesson planning
- Special needs support
- Communication strategy
- Team collaboration
- Problem solving
- Critical thinking
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Luna Grill
12.2024 - Current
Instructional Assistant
LAUSD
03.2021 - Current
Chief of Staff
TCL Chinese Theater
12.2019 - 11.2024
Bachelor of Science - Kinesiology
California State University, Northridge
07.2019 - 05.2024