Josue Loya

● Answers telephone calls, answers questions and requests from citizens, businesses, and police department staff.

● Assists SJPD, SJFD and Department Retirees with onboarding & offboarding.

● Assists the public with Permits for Peddlers, Private Tow, Massage and Entertainment permits.

● Coordinate and assist the collection of funds from vendors, businesses and citizens for permits.

● Collect, balance and prepare payments for the Fiscal Unit.

• Made schedules for 35+ employees.
• Provided Monthly and Quarterly Business Reports
• Led onboarding and orientation.
• Led Quarterly Trainings
• Prepared Performance Action Reviews.
• Led interviews for prospective candidates.
• Miscellaneous tasks (inventory, refueling company vehicles, etc)

• Consumer experience team in charge of driving digital sales/integration.
• Handled “Goalkeeper” and “Team Captain” duties.
• Led charge in meeting and exceeding daily monthly linkage and membership goals.
• In charge of 15-20 team members, coordinating floor coverage and lunches/breaks.
• Made schedules for 90+ employees.
• Opened and closed stores, counted money, and opened stores for employees.
• Received and processed daily shipment palettes, sorted and distributed product for sales floor placement.

• Supported Loss Prevention operations in Gap “Flagship” stores valued at $38M.
• Led & supported shoplifting apprehensions with support from SJPD, SCPD, SFPD.
• Conducted surveillance via state of the art Exact Q Vision software.
• Participated in external & internal employee investigations as transcriber & translator.
• Supported Store Compliance Audits for Gap Loss Prevention & Risk Management.
• 3rd most shoplifting apprehensions in Western Region.