Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JOSUE LANTIGUA

long beach

Summary

To obtain employment with a growth oriented company within the clerical or customer service field, I am hard working dependable and quick learner, I enjoy a job well done

Overview

13
13
years of professional experience

Work History

Salesperson

Blvd Cadillac,gmc and Buick
02.2021 - Current
  • Working with customers online and in person sending emails, setting up appointments over the phone or by email, contacting the customers and building a relationship, giving them advice and helping them into the right vehicle for their self or family
  • Educating them about a lease or a financial plan, demonstrating the vehicles selling used cars helping them with their needs
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.

Delivery driver van and step van

Amazon ocdd
08.2020 - 01.2021
  • Make sure the right package gets delivered to the right customer address, doing close to 150 stops per day, maintaining a clean van and a good driving score 800 to 850, maintaining a clean appearance, helping other delivery drivers finish delivering packages if needed
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Internet manager

Norm reeves honda
11.2019 - 03.2020
  • In charge of data base of new and previous customers
  • Setting appointments for future sales to service call on their cars, setup meetings with customers looking for information about vehicles new or used, test driving them on the vehicle, gathering information to help them make a smart decision on payments

Use car sales consultant, online and in person

Sc carzone
03.2019 - 11.2019
  • My duties were doing calls up to 70 per day to new and persistent customers

Internet manager

Cerritos Acura
11.2018 - 03.2019
  • Online sales new or pre-owned vehicles
  • My Duties were logging in new customers information and reaching out to them my phone, text message or emails, dealing with other dealerships quotes and numbers, meeting companies goals
  • Building a professional relationship with the customers

New car and lease consultant

Cerritos Acura
02.2016 - 10.2018
  • My duties were logging in customer information in the computer, Consulting new car buyers or lease into the right car, working with a team of five people to reach company's goals for the day and month, exceeding company's goals

Phone sales

Mclaren industries,inc
07.2016 - 01.2016
  • My duties were logging in customer information in the computer, sales in construction tires in track all over the u.s and overseas, built steel tracks and rubber tracks for customers

sales manager

rent a center
05.2012 - 07.2015
  • MY duties were logging in customer information in the computer, sale in electronic, furniture new and used, applications and cell phones with plans and without plans
  • Hitting company's goals for the week and month, cleaning all merchandise getting showroom ready being a coach to other employees to get them motivated To sale, telemarketing and outside marketing Flyers and customers relationship making sure the customer is satisfied

Education

High School Diploma -

wilson high school
long beach, ca
01.2000

Skills

  • Computer literate
  • Answering multiple phone lines
  • Customer service
  • Manage a group of 3
  • Prepared weekly stock inventory reports
  • Plan weekly sales
  • Making deposits
  • Microsoft Office
  • Microsoft Word
  • Excel
  • Assign daily duties for employees
  • Handle money on a daily basis
  • Keeping till with sufficient change
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales process
  • Negotiation
  • Sales presentations
  • Active listening
  • Sales management
  • Cold calling
  • Closing techniques
  • Up-selling
  • Cross-selling products and services
  • Needs analysis
  • Prospecting
  • Account management
  • CRM software proficiency
  • Sales demonstration
  • Sales analytics
  • Deal negotiation
  • Follow-up communications
  • Deal structuring
  • Customer relations
  • Sales closing
  • Client engagement
  • Prospecting clients
  • Sales pipeline management
  • Door-to-door sales
  • Upselling and cross selling
  • CRM proficiency
  • Social media marketing

Accomplishments

  • 02/17, Cerritos February - March Salesman of the Month and Best Customer Service
  • 01/19, Cerritos Acura January to March Internet Sales of the Month
  • 04/2022 to 07/2022 top sales for the month
  • 10/2023 to 02/2024 top sales for the month

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Salesperson

Blvd Cadillac,gmc and Buick
02.2021 - Current

Delivery driver van and step van

Amazon ocdd
08.2020 - 01.2021

Internet manager

Norm reeves honda
11.2019 - 03.2020

Use car sales consultant, online and in person

Sc carzone
03.2019 - 11.2019

Internet manager

Cerritos Acura
11.2018 - 03.2019

Phone sales

Mclaren industries,inc
07.2016 - 01.2016

New car and lease consultant

Cerritos Acura
02.2016 - 10.2018

sales manager

rent a center
05.2012 - 07.2015

High School Diploma -

wilson high school

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JOSUE LANTIGUA